End User Support Specialist

Role: EUC Support

Location: Reigate, Surrey

Purpose: The ideal candidate will be supporting our Win11 and O365 program of work.

Key Skills Required:

• • Ideally experience in doing a Win10 to Win11 upgrade project
• AD Group Policy management experience (ideally have implemented CIS benchmarks in Windows Group Policy)
• Application packaging / SCCM experience
• Laptop building and shipping
• Writing/updating Service Desk KB articles / communications for end users
• Helpdesk End user support / hand-holding to complete machine upgrades.
• Application testing experience

Responsibilities:

• Provide end-user desktop support for internally developed software solutions, ensuring a high level of customer service and technical expertise.

• Perform system administrate tasks including user access management, resetting workflows, updating system configurations, and system maintenance.

• Work within ticketing systems to respond, triage, and escalate customer issues to our Technology Project Managers or Engineering teams to resolve.

Wipro is an exciting organization to work for. We ranked as a “Top Employer” as part of the Top Employer Institute annual listings. We were assessed on several key HR practices including Diversity and Inclusion. This is accompanied by exciting business growth in the last six-quarters.

Benefits: You will receive a competitive salary, a generous benefits package, training, and development, as well as an exciting career within a fast paced and dynamic business. The benefits include;

Contributory pension

Extra holiday purchase

Life insurance policy

Private medical insurance

Equal Opportunities: Wipro is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants are welcome.