Endoscopy Booking Administrator

Haywards Heath, England, United Kingdom

7/24/2025

To be the first point of contact for patients, GP’s, Consultants, Nursing staff External Agencies, and the multidisciplinary team in regard to any procedure appointment, and enquiry.

To support the Patient Access Manager in the accurate maintenance of the Endoscopy waiting list.

Staff Member Accountable To

• Operational Manager for Gastroenterology/Endoscopy
• Patient Access Manager
  
  

An exciting opportunity has arisen to work within the administrative team in the Endoscopy Booking Office. We are looking for an enthusiastic, dynamic and highly motivated individual to work alongside the current booking team to assist in maintaining a high standard of care in a busy operational service environment.

This position will be ideal for a passionate team player dedicated to providing the highest level of service expected within this unit.

Working in collaboration with both administrative and clinical staff, the post holder will work towards achieving an accurate and detailed knowledge of the department. Duties include liaising with Nurses and Consultants, booking urgent and routine procedures in accordance with our key performance targets; the ability to provide and receive information which may be complex, sensitive or contentious in nature; and the ability to engage in the day to day problems that arise within the unit.

The ideal candidate will work well within a team and be considerate and flexible to cater to the department's needs. The post holder will be self- motivated and focused to achieve the targets set within the unit.

This is a full-time post, hours to discussed interview

At UHSussex (UHSx), diversity is our strength, & we want you to feel included to help us always put the Patient First. Your uniqueness & experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, & can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 2) & a Veteran Aware Trust.

We treat our patients & staff with the same compassion & empathy we expect for ourselves. We’re here for them when they need us, and we go above & beyond to meet their needs. This can be seen in our candidate information pack & wellbeing programme, for staff which is extensive & designed to support you when you need it, including where possible, flexible working to support work life balance - because we know that to look after others we must first look after ourselves.

As a university trust and a leader in healthcare research, we value learning, teaching & training so that we can be the best that we can be. From the moment you start with us & throughout your career we will help you to grow & develop. We hope that in choosing UHSx you are choosing a long & happy career where you will be able to see the difference you make & feel valued for all that you do.

We look forward to receiving your application & the start of your journey with UHSx.

Candidate Information Pack: https://www.uhsussex.nhs.uk/resources/candidate-information-pack/

For further details / informal visits contact: Name: Archie Atherton Job title: Patient Access Manager Email address: [email protected] Telephone number: 07785447462

Archie Atherton - 07785 447462

Patient Access Manager - Gastroenterology, Hepatology and Endoscopy

Leah Nelson - 07584614952

Deputy Patient Access Manager - Endoscopy