Energy Saver Plan Co-Ordinator (Microtricity)

Salary Details:

£26,290 - £28,010 DoE + 15% OTE

About The Role

Join our Energy Saver Plan (ESP) team and become the key expert in delivering exceptional customer support and coordinating with our maintenance contractors to ensure seamless management, maximise revenue, and optimise system availability. You’ll own and resolve queries, manage billing and maintenance coordination, and keep customer records spot-on. You’ll also help improve processes, support your teammates with training, and liaise with internal departments to keep things running smoothly.

This is a fast-paced, varied role where your problem-solving skills and passion for renewable energy will make a real difference. If you’re ready to be part of a mission-driven team transforming how people use green energy, this role is for you!

What you will do…

• Deliver exceptional customer support through phone, email and letter
• Take ownership of and resolve queries related to the Energy Saver Plan
• Maintain accurate customer records and data in relevant systems
• Collaborate with your team and leadership to improve ESP processes and workflows
• Manage and resolve customer escalations or complaints with accountability and professionalism
• Collaborate with third-party contractors to foster strong working relationships.
• Monitor and evaluate the performance of third-party contractors to ensure service delivery meets contractual obligations and quality standards
• Provide training and guidance to team members, serving as a subject matter expert
• Support cost management and operate within the agreed budget
• Manage a variety of ESP administrative responsibilities, including:
• Producing and managing ESP billing
• Coordinate payment collection and the setup of Direct Debits
• Handling complex queries in line with legal contracts
• Processing changes of ownership
• Managing meter readings and related data
• Supporting debt resolution
• Liaising with internal departments, third parties, and affiliates to reach positive outcomes for customers and the business
• Producing regular reports (weekly/monthly)
• Stay informed on relevant compliance regulations and help ensure best practices are followed
• Act as a subject matter expert and key support contact for the wider Ecotricity group
• Complete other ad-hoc tasks as required by management

About You

What you will bring…

• High attention to detail
• Strong numeracy skills and a methodical approach to problem-solving
• Excellent verbal and written communication
• A confident and professional telephone manner
• Solid planning and organisational abilities
• Proficiency in Microsoft Office and general IT systems
• A collaborative, team-oriented attitude
• Experience in account management
• Proven ability to build and manage relationships with internal and external stakeholders
• Experience in the energy industry and of renewable energy (desirable)

About Us

What's in it for you...

• Healthcare plan, life assurance and generous pension contribution
• Volunteering Day
• Hybrid Working
• Various company discounts (including shops, gyms, days out and events)
• Holiday of 25 days (plus bank holidays) & ability to buy/sell days
• Cycle to work scheme, car pooling and onsite parking available

As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets.

Flexibility statement

The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use its people in the best possible way at all times and helps the employees to make their contribution in a changing environment.

Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind.

Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy.

We don't just supply green energy, we use the money from our customers' bills to make it ourselves too - we build windmills, sun parks and green gasmills in Britain. We call this turning 'bills into mills'. Some of our biggest achievements to date include building Britain's first megawatt windmill and the country's first grid-scale sun park, as well as building our first green gasmill, generating 100% green gas from a source that we will never run out of grass.

We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests.

Ecotricity is an equal opportunities employer and is committed to providing equality for all.