Engagement Administrator (Your Future Team)
Company
Location
Bodmin, England, United Kingdom
Posted At
7/24/2025
Advertise with us by contacting: [email protected]
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Description
Job Description
The Service & Team:
The Your Future team sits within the Employment and Enterprise Team, which is part of the Education and Community Health Service. The primary goal of the Employment and Enterprise Team is to support young people in achieving successful outcomes in employment, education, and training. While the team works with diverse groups of young individuals, it specifically focuses on assisting those who are less likely to transition successfully into employment, education, or training.
The Role
The post holder will provide support to the Your Futures team to help the tracking and monitoring of young people destinations as part of the team’s statutory duty to support young people into successful outcome of Education, Employment and Training. The role will support duties to the Your Futures team; to assist in the efficient delivery of the programme, providing a core service to contact young people by telephone, text and email and offer signposting advice. They will ensure timely communications with service users and partner agencies as well as a range of tasks including records management, administration and input of information to the Case Management Systems.
This is a public/customer-facing role, where the statutory English language requirement for public sector workers applies.
This position will be subject to a enhanced criminal record disclosure check.
Working Pattern
The role is 37 hours per week, Monday to Friday. Cornwall Council has a flexible working policy. Core hours are 10am-3pm, with hybrid or term-time arrangements possible.
What You’ll Need To Succeed
This role necessitates an individual who is organised and capable of managing their time efficiently. The candidate should be able to work independently to handle their workload while also collaborating effectively with others.
The position involves interactions with other staff, external partners, and participants and is required to be professional but friendly when liaising with service users and other professionals on behalf of the practitioner.
The candidate must be proficient in using Microsoft Word and Excel. There will also be an expectation to use our case management system. Full training will be provided, but experience in processing information via a case management system would be desirable.
Candidates must have an attention to detail to maintain accurate information in both manual and electronic records. They should be able to provide high-quality business support including producing correspondence, reports, presentation materials, and spreadsheets.
Please read the role profile for the full details of this role attached below in this advert
What You’ll Get In Return
Cornwall Council’s ambition is to be an employer of choice, a high performing Council and a learning organisation. We commit to providing a reward and benefits package to attract, motivate and reward our employees. We offer a range of flexible working options to our staff. This helps provide our employees with a greater work/life balance. Whilst still ensuring that service needs are met.
Our Core Employee Rewards And Benefits Include
Please note, we are unable to offer sponsorship for this role
The full role profile is attached here
We recommend saving a copy of this to refer to if you are invited to an interview.
For more information or an informal chat about the role please contact Michael Anderton on [email protected]
Application Process
Please attach a supporting statement to your application, you can add your Education & Qualifications details manually using the application form timeline or you can upload your CV. Remember to demonstrate why you are suitable against each of the points marked as ‘Application’ on the Role Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience, which clearly illustrates what you did and the effect it had. Guidance on how to complete your application can be found here – The application process .
Please note that applications cannot be edited after they have been submitted, please contact [email protected] if you have any queries or require assistance with your application.
Existing employees must apply using their Cornwall Council email address through the Opportunity Marketplace on Oracle.
The Service & Team:
The Your Future team sits within the Employment and Enterprise Team, which is part of the Education and Community Health Service. The primary goal of the Employment and Enterprise Team is to support young people in achieving successful outcomes in employment, education, and training. While the team works with diverse groups of young individuals, it specifically focuses on assisting those who are less likely to transition successfully into employment, education, or training.
The Role
The post holder will provide support to the Your Futures team to help the tracking and monitoring of young people destinations as part of the team’s statutory duty to support young people into successful outcome of Education, Employment and Training. The role will support duties to the Your Futures team; to assist in the efficient delivery of the programme, providing a core service to contact young people by telephone, text and email and offer signposting advice. They will ensure timely communications with service users and partner agencies as well as a range of tasks including records management, administration and input of information to the Case Management Systems.
This is a public/customer-facing role, where the statutory English language requirement for public sector workers applies.
This position will be subject to a enhanced criminal record disclosure check.
Working Pattern
The role is 37 hours per week, Monday to Friday. Cornwall Council has a flexible working policy. Core hours are 10am-3pm, with hybrid or term-time arrangements possible.
What You’ll Need To Succeed
This role necessitates an individual who is organised and capable of managing their time efficiently. The candidate should be able to work independently to handle their workload while also collaborating effectively with others.
The position involves interactions with other staff, external partners, and participants and is required to be professional but friendly when liaising with service users and other professionals on behalf of the practitioner.
The candidate must be proficient in using Microsoft Word and Excel. There will also be an expectation to use our case management system. Full training will be provided, but experience in processing information via a case management system would be desirable.
Candidates must have an attention to detail to maintain accurate information in both manual and electronic records. They should be able to provide high-quality business support including producing correspondence, reports, presentation materials, and spreadsheets.
Please read the role profile for the full details of this role attached below in this advert
What You’ll Get In Return
Cornwall Council’s ambition is to be an employer of choice, a high performing Council and a learning organisation. We commit to providing a reward and benefits package to attract, motivate and reward our employees. We offer a range of flexible working options to our staff. This helps provide our employees with a greater work/life balance. Whilst still ensuring that service needs are met.
Our Core Employee Rewards And Benefits Include
- a competitive salary.
- a defined benefit pension scheme, based on your career average earnings. This includes the option for extra voluntary contributions
- a generous annual leave entitlement with the potential to purchase additional leave.
- A national award-winning employee health and wellbeing programme
- Employee benefits scheme giving employees access to a wide range of discounts to local and national goods and services.
Please note, we are unable to offer sponsorship for this role
The full role profile is attached here
We recommend saving a copy of this to refer to if you are invited to an interview.
For more information or an informal chat about the role please contact Michael Anderton on [email protected]
Application Process
Please attach a supporting statement to your application, you can add your Education & Qualifications details manually using the application form timeline or you can upload your CV. Remember to demonstrate why you are suitable against each of the points marked as ‘Application’ on the Role Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience, which clearly illustrates what you did and the effect it had. Guidance on how to complete your application can be found here – The application process .
Please note that applications cannot be edited after they have been submitted, please contact [email protected] if you have any queries or require assistance with your application.
Existing employees must apply using their Cornwall Council email address through the Opportunity Marketplace on Oracle.
Advertise with us by contacting: [email protected]
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