Engagement Manager

Alice is a trust, safety, and security company built for the AI era. We safeguard the communicative technologies people use to create, collaborate, and interact—whether with each other or with machines.

In a world where AI has fundamentally changed the nature of risk, Alice provides end-to-end coverage across the entire AI lifecycle. We support frontier model labs, enterprises, and UGC platforms with a comprehensive suite of solutions: from model hardening evaluations and pre-deployment red-teaming to runtime guardrails and ongoing drift detection.

What You’ll Do

• Reporting to the Director of Strategic Accounts, you will act as the primary point of contact for day-to-day client needs, ensuring timely responses and solutions.
• Build and nurture strong, trust-based relationships with enterprise customers.
• Monitor customer health and satisfaction, identifying risks and opportunities for expansion.
• Track customer feedback, goals, and milestones, providing regular updates to internal stakeholders.
• Collaborate across departments to deliver exceptional customer outcomes.
• Raise and escalate potential risks, ensuring swift resolution and customer retention.

Why Join Us?

• Work with some of the biggest names in tech to address critical Trust & Safety challenges.
• Be part of a supportive, mission-driven team that values integrity and innovation.
• Enjoy opportunities for growth and professional development in a cutting-edge field.

Requirements

What We’re Looking For

• Experience: 3+ years in Project Management in the Security, Malware, Trust & Safety, or related industries, ideally with some experience in a customer-facing role.
• People Skills: Exceptional interpersonal and communication skills with a no-ego, collaborative approach.
• Problem-Solving: Sharp, detail-oriented, and capable of navigating complex challenges.
• Adaptability: Eager to learn, grow, and thrive in a dynamic environment.
• Team Player: Proven ability to work cross-functionally and across multiple stakeholders.