DWP Regional Engineering Manager Job Role
The DWP Regional Engineering Manager is responsible for the service provision of a range of
integrated electronic security and fire safety systems on a large estate contract. The expectations of
the role will be to manage an engineering workforce to gain the most productive operational output
delivering an excellent quality of service to all end users of the Engineering Team.
The role involves working alongside an existing team of engineering managers covering GB & NI
areas reporting directly to the Head of Engineering.
This is a remote based position but will require close working relationships with our Operational
support teams based out of Tewkesbury.
Main responsibilities/tasks of the role
Managing the completion of PPM’s in the timeframes set down by both the company and
NSI standards.
Closely monitor strict KPI fix times and to minimise financial penalties
Effectively management of ‘failed to fix’ service calls, limiting downtime of customer
equipment.
Ensuring the profitability of contract is managed effectively.
Achieving accurate stock records of equipment held by engineers, carrying out 6 monthly
checks and monitoring of overstock / bad stock on a frequent basis.
Ensuring engineers are working in a productive and efficient manner
Maintain the highest standards of quality across service maintenance works and
installations.
Complying with Company and NSI guidelines at all times
Ensuring Health and Safety procedures are followed at all times in line with current
requirements.
Management of minor installations from contractual processing, to system sign off.
Rectification of project overspends for future learning.
Liasing with Sales, System Design and Technical departments to ensure downtime of
customer systems is kept to a minimum.
Establishing a close working relationship with the customer service centre to provide
excellent service delivery.
Dealing with customers and contractors at a local / site level and attend to enquires.
Carrying out annual engineering performance reviews and manage through any
development needs.
To ensure that the Company’s vehicle policies are observed and company policy is used
responsibly
Authorisation of engineer’s timesheets & expenses is submitted on time
Processing of supplier’s and sub-contractor’s invoices.
Responding to all communications within an appropriate time.
DWP Regional Engineering Manager Job Role
The DWP Regional Engineering Manager is responsible for the service provision of a range of
integrated electronic security and fire safety systems on a large estate contract. The expectations of
the role will be to manage an engineering workforce to gain the most productive operational output
delivering an excellent quality of service to all end users of the Engineering Team.
The role involves working alongside an existing team of engineering managers covering GB & NI
areas reporting directly to the Head of Engineering.
This is a remote based position but will require close working relationships with our Operational
support teams based out of Tewkesbury.
Main responsibilities/tasks of the role
Managing the completion of PPM’s in the timeframes set down by both the company and
NSI standards.
Closely monitor strict KPI fix times and to minimise financial penalties
Effectively management of ‘failed to fix’ service calls, limiting downtime of customer
equipment.
Ensuring the profitability of contract is managed effectively.
Achieving accurate stock records of equipment held by engineers, carrying out 6 monthly
checks and monitoring of overstock / bad stock on a frequent basis.
Ensuring engineers are working in a productive and efficient manner
Maintain the highest standards of quality across service maintenance works and
installations.
Complying with Company and NSI guidelines at all times
Ensuring Health and Safety procedures are followed at all times in line with current
requirements.
Management of minor installations from contractual processing, to system sign off.
Rectification of project overspends for future learning.
Liasing with Sales, System Design and Technical departments to ensure downtime of
customer systems is kept to a minimum.
Establishing a close working relationship with the customer service centre to provide
excellent service delivery.
Dealing with customers and contractors at a local / site level and attend to enquires.
Carrying out annual engineering performance reviews and manage through any
development needs.
To ensure that the Company’s vehicle policies are observed and company policy is used
responsibly
Authorisation of engineer’s timesheets & expenses is submitted on time
Processing of supplier’s and sub-contractor’s invoices.
Responding to all communications within an appropriate time.
