Company Description
We’re Checkout.com – you might not know our name, but companies like eBay, ASOS, Klarna, Uber Eats, and Sony do. That moment when you check out online? We make it happen.
Checkout.com is where the world checks out. Our global network powers billions of transactions every year, making money move without making a fuss. We spent years perfecting a service most people will never notice. Because when digital payments just work, businesses grow, customers stay, and no one stops to think about why.
With 19 offices spanning six continents, we feel at home everywhere – but London is our HQ. Wherever our people work their magic, they’re fast-moving, performance-obsessed, and driven by being better every day. Ideal. Because a role here isn’t just another job; it’s a career-defining opportunity to build the future of fintech.
Job Description
We are seeking a passionate and results-driven Workplace Technology Support Manager to lead, mentor, and inspire our worldwide team of skilled technicians. In this role, you will oversee all aspects of desktop and in-office technology support across our global offices, ensuring every employee enjoys a reliable, secure, and seamless technology experience.
You will set the standard for exceptional service, invest in developing your team’s skills and career paths, and drive continuous improvements in how we deliver workplace technology. This is an exciting opportunity for a proven leader with deep technical expertise, a coaching mindset, and a passion for creating efficient, user-friendly, and future-ready work environments.
How you’ll make an impact
Lead, Mentor & Develop a Global Team
- Manage, mentor, and motivate a geographically dispersed team of workplace tech support specialists.
- Build a strong team culture rooted in collaboration, trust, and shared purpose.
- Create and execute tailored development plans to grow individual skills, expand technical knowledge, and prepare future leaders.
- Provide regular coaching, constructive feedback, and recognition to drive engagement and performance.
- Oversee Workplace Technology Operations
- Own the end-to-end support experience for desktop and in-office technology, including laptops, mobile phones, peripherals, and related software.
- Ensure smooth deployment, configuration, and ongoing support for all supported platforms.
- Empower team members to take ownership of solutions and problem resolution.
Optimise Processes & Service Excellence
- Define, implement, and continuously refine IT support processes, best practices, knowledge articles and SLAs to improve speed, quality, and consistency.
- Partner with IT Service Desk and Workplace Tech Engineering teams to ensure feedback loops drive measurable improvements.
- Proactively identify, diagnose, and resolve issues before they impact productivity.
Technology & Vendor Management
- Oversee asset lifecycle management, maintaining accurate records of all IT equipment in support of both daily operations and audit requirements.
- Manage vendor relationships for hardware/software procurement, maintenance, and support contracts.
- Ensure cost efficiency and value in procurement and operations.
Budget & Strategic Planning
- Contribute to and manage the workplace technology support budget.
- Provide input on technology strategy, balancing operational needs with innovation.
- Involve team members in strategic initiatives to broaden their exposure and skills.
Collaboration & Communication
- Work closely with Engineering, Service Desk, Security, and other technology teams to maintain a cohesive, integrated environment.
- Communicate clearly with stakeholders at all levels, translating complex technical concepts into clear, actionable information.
- Encourage knowledge sharing within and across teams.
Stay Ahead of the Curve
- Track emerging workplace technologies and industry trends.
- Recommend and implement innovative solutions that enhance the employee experience.
- Introduce learning opportunities that keep the team’s skills aligned with new technologies.
What You’ll Bring
- Leadership & Mentorship: Minimum 2 years (preferably 3–5+) managing IT support teams, with proven success in developing people and guiding career progression.
- Technical Expertise: Strong knowledge of Windows and macOS, productivity suites (e.g., Google Workspace), hardware troubleshooting, and common office technologies.
- Customer-Centric Mindset: Proven commitment to delivering exceptional user experiences.
- Problem-Solving Ability: Analytical thinker with a methodical, data-driven approach to troubleshooting.
- Excellent Communication Skills: Able to clearly explain technical concepts to non-technical audiences.
- Organisational Strength: Skilled at managing multiple priorities and projects simultaneously.
- Process Improvement: Experience applying IT service management (ITSM) best practices; ITIL certification a plus.
- Global Perspective: Comfortable working with diverse teams and understanding regional support nuances.
Why Join Us
You’ll be joining a team that sits at the heart of the employee experience—where technology meets productivity. Your leadership will not only shape our global workplace technology strategy but will also empower and grow the people who deliver it every day.
Bring all of you to work
We create the conditions for high performers to thrive – through real ownership, fewer blockers, and work that makes a difference from day one.
Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity – and where your growth is in your hands.
We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.
It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.
Life at Checkout.com
We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.
Curious about what it’s like to be part of our team? Visit our Careers Page to learn more about our culture, open roles, and what drives us.
For a closer look at daily life at Checkout.com, follow us on LinkedIn and Instagram
