Please note this role will close at 00.01 on the 20th August so we advise making your application by midnight on the 19th August.
About Ofcom
Ofcom is the regulator for the communications services that we use and rely on each day. We make sure people get the best from their broadband, home phone and mobile services, as well as keeping an eye on TV and radio.
Our culture is clear – we live by our values: Empowerment; Excellence; Collaboration; Agility and Respect. These define how we work to deliver our purpose, now and in the future. The behaviours which support these values set the path for a fully inclusive and innovative culture at Ofcom.
We focus not only on what we do, but how we do it. We pride ourselves on being an organisation of people who genuinely care about helping others.
About the Team
This role is for a Principal Business Solutions Architect within the Innovation Team in ICT. You will work closely with other Architects, Project Managers, Business Analysts and bridge the gap between business representatives and IT across the Corporate Group ensuring that they have the technology and data required to achieve their objectives.
Purpose of the Role
The Business Solutions Architect (BSA) at Ofcom plays a crucial role in defining the business strategy for ICT and acts as a key interface between ICT and other Ofcom groups. The role is responsible for developing effective working relationships across the organisation, particularly within the Corporate Group, which includes teams such as HR, Finance, Communications, Customer Contact.
The BSA uses their business and technical knowledge to create strategic roadmaps for groups and ensure that these roadmaps align with ICT Strategy. They collaborate with peers to define the ICT strategy and roadmap, assess business requirements, and oversee the delivery and evolution of technical solutions.
The BSA facilitates interactions between the ICT technical team and decision makers, conducts discovery workshops with other teams to identify issues and opportunities, and manages relationships with key software vendors by providing strategic updates and addressing opportunities and risks.
Your Key Responsibilities
- Lead ICT’s engagement with stakeholder Groups at Ofcom (primarily the Corporate Group) to develop their strategic roadmaps.
- Architect, design and oversee the implementation of Communication/Web/Finance and HR capabilities.
- Collaborate with corporate teams to produce business cases for developing ICT capabilities.
- Contribute to the decisions on the prioritisation of projects in the ICT portfolio.
- Monitor technology trends in key platforms to identify opportunities and risks to operating capabilities.
- Collaborate with senior colleagues in the ICT team to manage demand from the business.
- Work with the business to optimise the operational capabilities of the existing solutions.
- Contribute to the development and implementation of the overall ICT strategy and define solutions which comply with Ofcom’s architectural principles. E.g., promote re-use, ensure value, cloud first, secure by design.
- Participate in ICT governance processes to ensure the effectiveness, efficiency and security of the solutions ICT delivers to the organisation including the ICT Design Authority.
The skills, knowledge and experience you will need for success
Technical Knowledge, Skills and Experience:
Architecture
- Practical experience in creating IT Strategy and aligning it with Business and Group / Function Strategy.
- Ability to work in technical design and system analysis roles across the architectural domains (Business, Data, Application, Technology and Security).
- Experience in managing third-party vendors including escalations, understanding their roadmaps and working with cross-functional teams in complex technical initiatives.
- Experience in designing end-to-end solutions that use cloud-based business and data applications and other innovative technologies.
- Knowledge of enterprise architecture frameworks, e.g. TOGAF.
Communications, HR & Finance
- Good working knowledge of the operational processes of Communications, HR and Finance functions.
- Demonstrable knowledge of Digital Experience (DXP)/Content Management Systems and solutions such a SiteCore, Adobe, or Optimizely. Appreciation of DevOps processes and best practices - ideally using Azure DevOps - and ensuring any solutions meets the organisation's requirements for performance, scalability, and security.
- Demonstrable knowledge of Workday platform (HCM, FINS and Payroll) or similar (SAP, Dynamics, Oracle, or equivalent) and the design methods/best practices used for low-code/no-code solutions.
- Experience with Strategic Portfolio Management (SPM) and the associated technologies to align resources, projects and strategic goals.
- Familiarity GDPR/DPA2018 data requirements.
General ICT
- Familiarity with enterprise systems like CRM ( Salesforce), Service Desk Platforms (ServiceNow).
- Working knowledge of Microsoft’s O365 and Power Platform - Power Apps, Power Automate, and Power BI, SharePoint online.
- Experience with digital integration methodologies (e.g. via APIs, SFTP, webservices) to share data with third-party organisations/systems in a secure way.
- Experience with Generative AI, LLMs, or agentic platforms in production settings.
- Experience in and contributing to developing data and reporting/analytics solutions.
- Demonstrable experience working with offshore distributed development teams, understanding the organisation benefits and challenges in this model of working.
- Prior experience working with Infrastructure and Cybersecurity teams to identify IT risks and working towards increasing the security posture of the IT assets in an organisation.
Personal Attributes
- Articulating Ideas: Ability to present technical and security concepts in layman’s terms and impart knowledge to key stakeholders and support functions.
- Owning Accountabilities: Working unsupervised, self-motivated, demonstrating flexibility/ adaptability and resilience
- Channelling Influence : Guide opinions and decisions with compelling communication and persuasion techniques, looking to get everyone on the same game plan.
- Scanning Horizons : Grasp the bigger picture, foresee upcoming trends and challenges, and ensure actions and decisions are in sync with long-term objectives.
Inclusivity Statement
At Ofcom we prioritise inclusive and diverse recruitment in order to truly reflect the society we represent.
Where positions are listed as full time, we remain open to reduced hours, part-time arrangements, job shares and other flexible working options from day one of employment. We warmly welcome applications from candidate returning to work after a break – for whatever reason.
As a disability confident employer, we offer interviews to any disabled applicant who meet essential criteria for advertised roles. Learn more about the scheme here.
If you need information in an alternative format or have specific preferences, please contact our recruitment team at [email protected] or call 0330 912 1378.
