Enterprise Customer Success Manager

Enterprise Customer Success Manager (Bilingual)

MariaDB is making a big impact on the world. Whether you’re checking your bank account, buying a coffee, shopping online, making a phone call, listening to music, taking out a loan or ordering takeout – MariaDB is the backbone of applications used everyday. Companies small and large, including 75% of the Fortune 500, run MariaDB, touching the lives of billions of people. With massive reach through Linux distributions, enterprise deployments and public clouds, MariaDB is uniquely positioned as the leading database for modern application development.

Summar

yThe Enterprise Customer Success Manager will be responsible for the long-term success, value, and retention of their customer portfolio utilizing our MariaDB database solutions. Leveraging their bilingual German / English skills, they will strengthen and manage the partnership between customers and the company, interacting regularly to build relationships, drive adoption, and provide awareness to all available resources. Through collaboration, they will educate customers to achieve their business goals and maximize value from their investment with our MariaDB solutions. The Enterprise CSM is the primary point of contact for escalations and is responsible for working in collaboration with a team of Sales Engineers, Account Executives, and other cross-functional teams, focused on helping our customers achieve their business goals

.
Key Strategic & Retention Responsibiliti

• esSupport and engage with customers throughout all stages of their customer lifecycle: onboarding, adoption, expansion, retention, and advocac
• y.Guide new customers through onboarding for MariaDB deployments, consulting on MariaDB best practices to ensure customers receive valu
• e.Formulate an ongoing meeting cadence with the assigned portfoli
• o.Become a trusted advisor and advocate for customers within the compan
• y.Understand customers' data management strategies and effectively articulate additional improvements and/or new strategies leveraging MariaDB capabilitie
• s.Identify proactive opportunities to work with and provide value to customer
• s.Proactively address customer experience issues early, collaborating with Technical Support to understand their customer's issue, and assisting as an escalation point of contac
• t.Work with Sales Engineers and Professional Services to determine appropriate services for MariaDB upgrades, migrations, deployments, and/or maintenanc
• e.Conduct regular business reviews within accounts, showcasing value and learning about business goals and prioritie
• s.Encourage customer participation in company initiatives (Webinars, Roadshows, Product Feedback, etc
• ).Responsible for measuring, managing, and improving customer health, engagement, and value realizatio
• n.Coordinate with Account Executives to ensure the upgrade, migration, and/or growth of the customer portfoli
• o.Articulate growth plans, expectations, and successes; documented and tracked within success plan
• s.Effectively communicate customer needs to other parts of the business and act as a customer champion within the compan
• y.Work collaboratively and influence other departments to promote customer satisfaction and succes
• s.Manage and maintain customer portfolio in achieving the company's Net Retention goal

s.
Qualificati

• onsBilingual German / Engl
• ishAlways represent the company in a knowledgeable and professional mann
• er.Possess a mix of technical acumen, intellectual curiosity, and interpersonal relationship-building skil
• ls.Excellent time management and organization skil
• ls.Ability to develop and maintain C-Level relationshi
• ps.Ability to deliver custom ROI analysis for your customer portfol
• io.Comprehensive understanding of customer success principl
• es.Strong understanding of MariaDB features, architecture, and common use cases in enterprise solutio
• ns.Can speak to new features and quickly speak to new releases of Maria
• DB.High attention to deta
• il.Proficient in identifying and understanding complex business needs as it relates to Maria

DB.
Location & Job

InfoFull-Time; Hybrid (Lon

don)
Why Jo

in UsImpact the world of technology by pushing the boundaries of technology and business models, working at MariaDB. Be part of a game-changing organization that encourages outside-the-box thinking, values empowerment, and is truly shaping the future of the software industry. You’ll be collaborating with high-caliber colleagues around the world, offering unparalleled learning and growth opportunities. We provide a very competitive compensation package, additional benefits and a massive degree of flexibility, freedom, and

more.
How to

ApplyIf you are interested in this position, please submit your application along with your resume/CV through our Greenhouse ATS s

• ystem.MariaDB does not sponsor work visas or reloc
• ation.MariaDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recr
• uiter.MariaDB will not accept agency resumes without prior contractual agreement with HR. Please do not forward resumes to any recruiting alias or employee directly. MariaDB is not responsible for any unsolicited re
• sumes.MariaDB is an equal opportunities emp