Job Description
Feefo helps both consumers and businesses make the right decisions.
Founded in 2010, Feefo works with 6,000+ brands worldwide to collect reliable and constructive reviews they can learn from and display. We invite confirmed customers to leave feedback, which results in reliable, fake-free reviews, so consumers can learn how people like them feel about different products and services. And companies can discover what they’re doing right, and where they can improve. This allows Feefo’s clients to create transparent, trusted relationships and deliver exceptional services that their customers can depend on - every time.
We’re a team of technology specialists, industry experts, and multi-lingual client services champions that operates across various sectors, including travel, retail, automotive, and finance. Feefo’s bespoke artificial intelligence, business insight, review software and compliance solutions help increase client sales and reduce churn. As a Google Premier Partner, our clients can improve their search and paid conversion rates too.
We are proud to work with companies, large and small, from household names to local heroes.
To learn more visit: www.feefo.com, LinkedIn, and Twitter.
About the role
Reporting to CRO, the Enterprise Sales Lead, will be instrumental in securing new logos within the enterprise space, demonstrating a deep understanding of complex sales cycles and a commitment to structured sales processes. Beyond your direct sales achievements, you'll play a key role in sharing your expertise, contributing to the development of our sales methodology, and actively preparing to develop your career as Feefo grows.
This is a pivotal individual contributor (IC) role for a seasoned sales professional who excels at closing large enterprise deals, while also possessing the drive and aptitude to shape future sales strategies and mentor others.
Job Requirements
- 10+ years experience of demonstrable success in an individual contributor enterprise sales role, consistently exceeding quota in B2B SaaS, ideally within a related field (e.g., CX, MarTech, analytics).
- Experience delivering pace of growth
- Scale-up and international experience
- Driven to achieve personal targets and a clear desire to progress into a sales leadership position.
- A genuine interest in developing others and a natural inclination to share knowledge and expertise.
- Experience of and engagement with AI driven GTM processes.
Job Responsibilities
- Drive Enterprise Sales: Independently identify, prospect, and close significant enterprise-level deals, consistently exceeding revenue targets.
- Strategic Account Management: Develop and maintain strong relationships with key stakeholders within target organisations, understanding their business needs and positioning Feefo as a strategic partner.
- Complex Sales Navigation: Manage intricate sales cycles from lead generation to contract negotiation and close, often involving multiple decision-makers and departments.
- Sales Process Excellence: Implement and champion a structured, repeatable sales process, leveraging CRM tools (e.g.,Salesforce) for accurate forecasting and pipeline management.
- Knowledge Sharing & Mentorship: Proactively share best practices, sales techniques, and insights with the broader sales team, contributing to a culture of continuous improvement.
- Training & Development: Contribute to the creation and delivery of internal training sessions on structured sales processes, discovery techniques, negotiation strategies, and other relevant sales topics.
- Market Intelligence: Stay abreast of industry trends, competitive landscapes, and customer needs to effectively position Feefo's solutions.
- Cross-Functional Collaboration: Work closely with marketing, product, and customer success teams to ensure a seamless customer journey and optimise sales efforts
- Take initiative on Strategic projects
Job Benefits
Perks
- Feefo embraces a flexible hybrid working pattern
- Alongside an extensive benefits package, our platform offers a wide range of perks tailored to your needs, including health and wellbeing programs, an electric car scheme, childcare support, and lifestyle options
- Join one of our working groups focused on what matters most to us – charities, CSR, wellbeing and mental health, social events, DE&I, or graduate programs.
- Our enhanced family leave policies are there for you when it matters most, helping you balance your career with life’s biggest moments
- Learning & Development is a big deal here. Whether its chartered memberships, short courses, or career coaching, we’ll help you grow and move forward in your career
- Our performance management process is designed to set you up for success. We’re here to help you achieve your goals and thrive
- Work alongside a passionate and experienced senior leadership team driving Feefo’s growth with innovative products and technology as a force for good
- Be part of a growing global scale-up dedicated to fostering a diverse and inclusive culture where every team member is celebrated
- Feefo offers a referral scheme - employees can obtain a referral bonus for successfully referring new hires to the company
Values
At Feefo, we are committed to creating an environment where authenticity, inclusiveness, and a client-centred approach are at the core of everything we do.
- Authenticity – We believe in being true to ourselves and our values. We encourage our team members to bring their whole selves to work, fostering a culture of transparency and integrity.
- Inclusiveness – Diversity and inclusion are not just words for us, they are fundamental principles that guide our actions. We are dedicated to creating a workplace where every voice is heard, and every individual is valued.
- Client-Centred – Our clients are at the heart of our business. We prioritise their needs and strive to exceed their expectations by delivering personalised, high-quality service in every interaction.
At Feefo, we believe that a diverse and inclusive workplace drives innovation and creativity. We are committed to fostering a culture where everyone feels valued, respected, and empowered.
We welcome applications from individuals of all backgrounds, experiences, and perspectives. We do not discriminate on the basis of race, religion, sex, sexual orientation, gender identity, age, marital status, disability, veteran status, nationality, or any other characteristic protected by law. Together, we strive to create a supportive and equitable environment for all.
