With extensive experience in developing biologics and bioconjugates, we offer a seamless service delivered by fully integrated teams, from early discovery to commercial manufacturing.
Forward-thinking and committed, we find the best solution and use the right technologies to design, develop and manufacture your products to ensure we get vital medicines to patients quickly and safely.
We are dedicated to quality excellence. We are driven to get better treatments to market, efficiently and responsibly by reducing timelines and delivering the highest quality products and services.
We are Abzena. More than a CDMO, we are a responsible and dedicated partner that takes care of your products from concept to patient.
The IFS ERP System Administrator serves as a subject matter expert and will be responsible for overseeing the installation, management, upgrades, and support of the IFS Enterprise Resource Planning (ERP) system. This individual will providefunctional and technical advice and support to end-users.
The IFS ERP System Administrator will apply analytical, communication, and problem-solving skills to help identify, communicate, and resolve issues. In addition, this individual will also be responsible foridentifying and implementing system improvements to optimize performance and uptime in a manner consistent with organizational goals, industry best practices, and regulatory requirements (e.g. FDA, ICH).
Responsibilities
- Serves as primary Subject Matter Expert (SME) for the IFS ERP system
- Works closely with vendors, contractors and the development teams to resolve certain issues that cannot be resolved in-house
- Establishes and maintain effective working relationships with end users and suppliers
- Maintains security administration of ERP system and ensures users have proper access levels to the appropriate functionality
- Develops and maintains a knowledge base of best practices for end users
- Authors and maintains the user manual for staff
- Ensures strict adherence to software licensing rules and maintains careful records
- Responds promptly to end user and management needs and meets all SLAs
- Talks staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues
- Analyzes software application issues and determines effective course of action to improve operational functionality
- Participates in after-hours support during evenings and weekends as needed
- Leads the evaluation, testing, and implementation of new modules and upgraded software
- Interfaces with the software vendors for any application bug resolution or application maintenance issues
- Participates in disaster recovery planning and testing
- Tests and evaluates new product features from the supplier
- Participates in routine meetings related to the ERP system and core IT Operational systems
- Proactively anticipates issues and make recommendations
- Carries out any other duties that are reasonably requested
- Operates to the highest ethical and moral standards.
- Complies with Abzena's policies and procedures.
- Communicates effectively with clients, supervisors, colleagues and staff.
- Participates effectively as a team player in all aspects of Abzena's business.
- Adheres to quality standards set by regulations and Abzena policies, procedures, and mission.
- Performs other duties as assigned.
Qualifications
- At least three (3) years of experience in a similar role
- At least two (2) years of experience using the ERP system from IFS
- Proven ability to provide strong initiatives, establish personal goals, and take responsibility for meeting them within defined timelines
- Proven ability to function in a dynamic environment subject to spontaneous changes in schedules and priorities
- Experience in customer service
- Working knowledge of GCP, cGMP and/or ICH guidelines
£50,000 - £70,000 a year
UK EEO:
Abzena is committed to promoting equal opportunities in employment. All our employees and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (“Protected Characteristics”).
