Escalations Coordinator Support - German Speaking - Graduate/Early Careers opportunity

Escalations Coordinator Support - German & English Speaking - Graduate / Early Careers opportunity

London - City

Permanent

Hybrid - 3 days a week onsite, 2 days remote (Once training is complete)

The Role

Working with one of our clients, a huge player in the technology and mapping sector, you will you will be working in an established team, and part of a project that ensures product escalations are managed to client expectations and customers are provided with timely acknowledgement and resolution within agreed SLA's.

We do not require candidates to have prior experience in this specific role, as comprehensive training will be provided. However, it is essential that you speak/read/write fluent German and English and ideally have strong GIS knowledge. It would be useful if you have any customer service or 1st line technical support experience, but this is not necessary as you will be provided with extensive training for the role.

Skills and Experience:

• Fluent in German and English (ideally A2/B1 certified)
• Have a good understanding of all forms of public transport, especially navigation for transit and traffic.
• Ability to carry out online research, comfortable using a variety of online sources in German and English.
• Keen attention to detail.
• QGIS (Geographic Information System) skills or a degree in Geographic Information Systems or similar
• Able to maintain a positive attitude and attention to detail when performing repetitive tasks and adaptable and able to learn new projects and processes
• Good Judgment and decision making Capability
• Some technical support or other problem solving experience preferred, not necessary
• Customer service background, ideal but not necessary.

Job Responsibilities

• Should be Strong in German & English Grammar: Articulation, Sentence structure - Should be able to Read, write provided text in recommended format
• Able to coordinate and swap between multiple workflows and adapt to a fast paced environment
• Strong Web-Research ability: Analysing and interpreting patterns and trends.
• Recording findings by taking written notes and using appropriate software

About GlobalLogic

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world's largest and most forward-thinking companies. Since 2000, we've been at the forefront of the digital revolution - helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.

What we offer at GlobalLogic

Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you'll experience an inclusive culture of acceptance and belonging, where you'll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders.

Learning and development. We are committed to your continuous learning and development. You'll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.

Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you'll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what's possible and bring new solutions to market. In the process, you'll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.

Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!

High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you're placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.