EV Asset and Operations Manager

London Area, United Kingdom

12/13/2024

ABOUT ZENOBE

Our goal is to make clean power accessible, to accelerate the shift to zero carbon power and transport.

We’re building and operating the world’s most sophisticated battery systems to enable the uptake of more renewable power and accelerating fleet electrification, de-risking the transition to zero-emission transport at scale. We’ve been consistently innovative since we were founded in 2017, achieving major industry firsts and using proprietary software and data analysis to optimise operational performance for our customers. At the end of their life, we repurpose electric vehicle batteries to provide clean power at depots, on construction sites and film sets.

Today we have 730 MW of grid scale battery storage operational and under construction and are the largest owner and operator of EV buses in the UK, Australia and New Zealand, supporting over 1,000 electric vehicles worldwide. In our first five years we have raised nearly £1.8 billion in funding and have expanded into other markets such as the US. Our rapidly growing company is looking for highly talented and motivated people to join us.

THE OPPORTUNITY

Specifically, we are looking to recruit a technical and process driven operations professional with experience in the battery storage market to help us scale up our operations processes along with the number of sites. The candidate will bring a good understanding of the technologies around batteries, EV charging and monitoring and control software corresponding to both. Working with the directors and other members of the operations team the candidate will manage the day to day aspects of the operations process from the detection of issues, to the reporting and development of systems to mitigate their reoccurrence. The role integrates with team members in analytics, software product management, construction and business development to maximise the value of new and existing projects. The role includes liaising with clients and external stakeholders. It will be a requirement to hit the ground running and to be comfortable operating at a rapid pace at times with high levels of ambiguity and the pressure of deadlines.

A TASTE OF THE DAY TO DAY

Manage operations on a day-to-day basis, duties to include but not limited to;

Asset monitoring

• Monitor asset health, checking alerts regularly and ensuring assets are carrying out the correct contracts with a suitable performance
• Liaise with internal and external stakeholders to identify key pain points and vulnerabilities as well as identify and follow up on opportunities for future improvements.
• Manually dispatch/manage assets if automation not available, through Zenobē’s proprietary software platform
• Maintain operational asset health register for communication, network and other infrastructure on site
• Track spare item usage and inventory
• Schedule preventative maintenance in a cost-efficient manner
• Monitor and act on 3rd party performance guarantees/SLA’s
• Checking contractor reports and filing correctly. Regular catch ups with subcontractors to assess competencies/performance.
• Monitor HSE policies, ensure RAMS etc submitted and signed off by technical team before site interventions
• Ensure high asset reliability without compromise to employee safety or environmental commitments.
• Carry out site audits on subcontractors reactive and preventative maintenance work annually to ensure assets are maintained to Zenobe standards.
  
  

Issue management

• Proactively communicate identified issues to customers and to Zenobe stakeholders, create Zendesk tickets and identify follow up actions. Similarly, for responding to client-raised issues.
• Continuously review the quality of information and data in recording incidents relating to issues impacting operational performance
• Notifying relevant parties (e.g. sub-contractors) of issues and chasing them up to take action to resolve them. Logging these actions taken
• Liaising with engineers on site to ensure they have the relevant information and helping to test assets while they are working on them
• Expectation management of customers when issues arise, including delivering feedback when issues are resolved in a prompt and professional manner
• Analyse and log tickets over time – using Zendesk
• Ensure communication across multiple platforms is condensed and communicated internally and managed end to end.
  
  

Operations development

• Provides the leadership, management skills, and technical knowledge via experience in mobilising human and physical resources to achieve service objectives and drive continuous improvements.
• Develop strategies to prevent recurring topics, including post-mortem analyses on major or recurring issues and near misses.
• Develop mitigation plans for force majeure or other events.
• Develop a priority issue categorisation and how it will be handled which will be communicated to customers
• Ensure SLA’s are closely monitored and adhered to in accordance to Customers Charging Services Agreement to mitigate the risk of breach of contract and litigation.
• Ensure customer relationship is always prioritised, communicating clearly and politely to promote retention and growth.
• Collaborate with key internal and external stakeholders globally to embrace the concept of co-development of services to ensure we consider, listen and respond to key stakeholder insights to assist in the delivery of customer centric services.
• To influence and take part in the delivery of excellent customer service.
• To manage, motivate and communicate effectively with a dispersed team globally.
• Develop a performance focused environment to meet objectives, KPI’s and effectively manage any adverse performance and/or behaviours and suggest training and development.
• Monitors financial costs and reports monthly on operating costs to include sub-contractors, ad-hoc services, spare parts, to include all in-scope and out of scope activities.
• Enforces policies and procedures that guide and support asset management operations and assures compliance with all guidelines in each territory.
• Develops standards of accountability and reporting for the Operations team members that the Operations Manager is responsible for
  
  

Health and Safety

• Actively contribute to Zenobe's commitment to health and safety, wellbeing and sustainability by; integrating these principles into daily responsibilities, ensuring a safe and supportive work environment, promoting both the physical and mental health of self and colleagues, and adopting sustainable and energy-efficient practices to minimize environmental impact. By doing so, each employee at Zenobe plays a vital role in fostering a culture that prioritises overall safety, holistic wellbeing, environmental sustainability in our business operations.
  
  

WHAT WE’RE LOOKING FOR

We realise that certain groups of people are less likely to apply for a role if they don’t meet 100% of the job requirements. To be absolutely clear: if you like the look of this job and think you could do it well, we encourage you to apply with a CV that highlights your transferable skills and experience. Above all, Zenobē is looking for collaborative, flexible, empathetic people who are interested in creating and promoting practical routes to a zero carbon world.

Essential skills:

• Sounds Electrical Background – Degree or equivalent
• Previous experience in a critical infrastructure environment
• Electrical engineering awareness
• Experience with stakeholder management and communication
  
  

Essential competencies:

• A solid team player with a collaborative and consultative approach
• Excellent verbal and written communication skills
• Pragmatic, proactive and solution driven
• Able to thrive in a very fast-paced environment with high levels of accountability to key stakeholders.
• Excellent organisational skills, able to multi-task, meet deadlines and prioritise competing demands
• Attention to detail and able to produce work of consistently high quality
• Proven record of success
• Ability to work in the HQ in London and travel UK wide and internationally.
• Previous experience in a client facing Operations role
• Proven track record of customer satisfaction and demonstrating operational and customer service excellence.
  
  

WORKING AT ZENOBE

We’re passionate about sustainability and are proud to offer Team Zenobē a pioneering and collaborative working environment. We encourage our people to take ownership of their career progression and celebrate those that can think outside the box.

If you’d like to join our community of likeminded people hit the apply button now, we’d love to hear from you!

WHAT WE OFFER

Charge your career at Zenobē and receive

• Up to 25% annual bonus for being awesome
• 25 days holiday, plus bank holidays
• Private Medical Insurance
• £1,500 training budget per year, to ensure you grow as we do
• EV Salary Sacrifice Scheme
• Pension scheme, up to 8% matched contributions
• Enhanced parental leave
• Cash back health plan
• Plus more
  
  

Lots of our people work flexibly in many different ways, including part-time, flexitime and hybrid working. We can’t promise to give you exactly what you want, but please talk to us about the flexibility you need and let’s see how we can make it work.

OUR APPROACH TO DIVERSITY AND INCLUSION

Our people are our strongest asset and the key determinant of our success, and we value a range of skillsets and perspectives. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We work to provide equal opportunities and an inclusive work environment, where everyone is fairly treated in the application process and through their career at Zenobē. If there are any adjustments that would help improve your experience with Zenobē, please let us know when you apply.