Event Conferencing and Hospitality Manager - Warner Bros. Studio Tour London, the Making of Harry Potter

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Your New Role…

The Show Experience department is dedicated to delivering an exceptional visitor experience through all interactions and engagements with our guests. Within this department, the Event team is responsible for managing all consumer, corporate, and conferencing activities at Warner Bros. Studio Tour London. The Event department plays a crucial role in the success of the studio tour by driving exciting and compelling event activities. This is achieved by hosting special events for both corporate and consumer visitors, thereby generating incremental revenue through a diverse portfolio of activities.

The primary responsibility of this position is to focus on driving growth through our conferencing business, as well as bolstering support for the wider event operation. The team operates around the core business and calendar, ensuring a first-rate experience for all visitors and clients. Contracted hours for this position will be 40 per week, including weekend work on both Saturday and Sunday. You will also be required to work evening events. Your normal hours of work will be between 9:00 and 18:00, except during conferencing and event requirements, when your hours will be scheduled to support the activity.

This is a full-time, 6-month secondment/FTC position.

Your Role Accountabilities…

• Support excellence in delivering Warner Bros. Studio Tour London, The Making of Harry Potter, by assisting with event activities and managing enquiries.
• Ensure seamless delivery to visitors and clients by working with the catering provider.
• Collaborate with the Trade sales team to support the Friday Lates product and similar future products.
• Communicate and work together as an event and Show Experience team, collaborating with all WBD divisions and partners.
• Develop and maintain a current conferencing brochure with the Marketing team to promote the conferencing product.
• Undertake at least 2 duty management shifts per month to support the operation of the Studio tour.
• Develop the conferencing event business through smooth delivery and driving incremental sales.
• Support consumer event creation and delivery, working with the Event Manager.
• Ensure all event clients and visitors have a seamless experience from initial enquiry to event/conference delivery.
• Achieve agreed targets for event conferencing activity, managing margins through cost and pricing management.

Qualifications & Experience…

• Educated to degree level (or equivalent qualification and or extensive vocational experience)
• Experience of working within an event and hospitality department environment at a management level.
• Experience in environments emphasising service, standards, and commercial management.
• Maintaining the highest levels of customer service at all times.
• Ability to problem solving and decision making across all areas daily.
• Proactively seeking opportunities to increase sales.
• Developing and motivating individuals and teams to achieve goals.
• Creating effective communication to enhance store operations.
• Proficient in Microsoft Office, well-organised, and focused.
• Flexible team player, able to prioritise workload and manage change.

Onsite Working - This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you.

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.