Event Officer

Role: Events officer

Based: Durham plus hybrid working

Department: Events - finance and corporate services

Contract: Permanent

Working Hours: Part-time - 21 hours per week (3 days).

Salary: £16,800 per annum plus Chamber benefits

ROLE OVERVIEW

The Chamber delivers the largest business-to-business events programme in the North East. This is made up of diverse formats from policy roundtables, structured networking to major regional awards and conferences.

The events officer will support the delivery of all areas of the Chamber’s events programme, through planning, administration and on-site delivery.

This customer-facing role supports our members in engaging with one another, networking and learning, as the programme is the most engaged membership service we deliver.

Working closely with the events team and reporting to the events and awards manager, the postholder will ensure that events are well organised, clearly communicated and delivered professionally and efficiently.

The role is hands-on, dynamic and key to ensuring that members, sponsors and partners experience a consistently high standard of service.

WHAT YOU'LL BE DOING

Responsibilities for the successful candidate include:

Event planning and coordination

• Support event planning by preparing event documents and coordinating administrative tasks.
• Ensure all information required for delivery is accurate and well-organised.

Operational logistics

• Assist with logistical arrangements, including venue coordination, equipment, catering, accessibility, and supplier communication.
• Ensure operational details are confirmed and events run smoothly.

Delegate and customer support

• Manage delegate registrations, maintain guest and attendance lists.
• Respond to event enquiries, providing accurate information and professional customer service.

On-the-day event delivery

• Provide on-the-day support, including registration, room preparation, attendee management, supporting sponsors and supplier coordination.
• Deliver exceptional customer service and create a positive atmosphere for attendees, members and sponsors.
• Address any delivery or customer issues quickly and effectively.

Supporting all our events

• You’ll work across our events programme from small events and online webinars, to our larger events and awards.
• Manage ticketing processes and ensure sponsor requirements are incorporated.
• Work with the senior events lead and events and awards manager to deliver high profile, high quality events.

Post-event activity

• You’ll manage post-event administration such as attendance logging and liaising with marketing to support follow-ups.
• You’ll support gathering and sharing feedback internally to support continuous improvement in our programme.

Systems, processes and compliance

• Ensure event records and data are managed securely and in accordance with GDPR.
• Support adherence to safeguarding, equality, diversity, inclusion, and accessibility policies across all events.

Internal collaboration

• Work collaboratively with colleagues across the Chamber.
• Contribute positively to team planning and communication, to ensure events support wider organisational objectives.

WHAT WE NEED TO SEE

The Chamber team is passionate about the North East, our business community and our members. We work hard to achieve outcomes for our business and our members.

Skills and experience are important but what is important above all else is character and willingness to learn and achieve. It is vitally important that we find the right person who fits into our beliefs and culture here at the Chamber.

Some of the other skills and experience that we are looking for include:

Qualifications

• Minimum of 5 GCSE’s or equivalent, including Maths and English.

Skills and Experience

• Experience supporting or coordinating events or similar operational activity.
• Strong organisational and administrative skills, and attention to detail.
• Experience liaising with multiple suppliers or groups to deliver work.
• Ability to plan, organise and prioritise workload to meet performance expectations.
• Customer service skills and experience.
• Ability to maintain and ensure good working relationships internally and externally.
• Proficiency in using Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Excellent communication skills, both written and verbal.

Other requirements

• A proactive, positive and friendly approach to work.
• A flexible approach to dynamic workloads and changing priorities.
• Ability to work at different event locations across the North East and flexible hours, where needed.
• A full UK driving licence and access to a vehicle.
• Comfortable working independently and as a team.
• Drive and enthusiasm in supporting the North East and our business community.

WHAT WE HAVE TO OFFER YOU

We have a great culture at the Chamber and supporting a healthy work life balance is important to us. We actively promote a professional, engaging, friendly and supportive environment, with our people and our members at the heart of everything we do.

We offer several benefits including:

• 25 days annual leave, increasing with each year of service, up to 30 days plus public holidays each year.
• An additional days leave on your birthday.
• Life assurance four-times basic salary.
• Contribution to one professional membership each year.
• Employee assistance programme.
• A motivating, encouraging environment to work, based out of our modern offices in Newcastle city centre and on the edge Durham city centre with on-site car parking.
• Flexible working supporting work life balance, with a mix of home and office working.
• Salary exchange pension scheme with 4% Chamber contributions.
• Long service and colleague awards.
• Salary sacrifice schemes, such as: cycle to work and car leasing.
• Health cash plan paid by the Chamber and provided by Westfield Health.
• Colleague events including summer social and Christmas party.