Executive Assistant

Job Title:            EA + Marketing Co-ordinator

Location:             King’s Cross, London

About The Foundation

The Foundation is an independent management consultancy based in London with clients around the world. Since 1999, we’ve been helping brands and businesses pioneer on behalf of customers, earning more customer decisions in their favour

Great customer-led organisations, Customer Pioneers, understand what really matters to the people they serve – not just what they say matters – finding new and better ways to help them. They trailblaze on their behalf, making life better for us all. But leaders naturally see the world from the inside-out, so we connect clients in person with outside-in perspectives. We do this by immersing them in the lives of the people they serve to understand what really matters, revealing inconvenient truths that lead to new ideas and a visceral belief that they are needed. And we introduce them to leaders and experts in other sectors who've been there and done it, giving them both inspiration and confidence to make difficult decisions and take bold action.

We have helped clients of all sizes and sectors to see the world from the outside in. Our clients include HSBC, Sky, Asda, Heineken, and Harvey Nichols, with achievements including helping create Plan A at M&S, adding £100m of value to a Travelex travel money proposition, and giving Morrisons a competitive direction contributing to their return to growth.

Who you are:

We are seeking a motivated candidate with a minimum of five years of professional experience. As the Executive Assistant, you'll be the linchpin that helps our four Partners stay focused and effective while ensuring clients and colleagues have the best possible experience – whether in person or online. You’ll be great at juggling multiple urgent tasks, calmly prioritising what matters most, and always keeping a client-first mindset.

You’ll understand how business development works and can show how you’ve supported or driven commercial momentum before. Just as importantly, you’ll care deeply about your colleagues' success, finding ways to make the team shine and making our office a brilliant place to work.

What you will do:

An efficient diary management approach with Partners focussed on their priorities and well prepared for the day and week ahead

• Drive Partner prioritisation of activities and emails, triaging inbox, meetings, and activities
• Proactively identify ways to improve Partner productivity, client outreach processes, and office workflows
• Intensively manage diaries for partners, including internal meetings, booking client meetings, and prospecting activities.
• Assist with preparation and follow-up for new business meetings and presentations (e.g., locations, timings, note management, logistics.)
• Support new business activity habits and focus through CRM system
• Manage key team events which should come from leadership, including diary management for team routines (huddles, weekly and monthly meetings).

A steady stream of current and potential clients to contact in a way that’s easy for Partners to do

·      Identify warm client contact opportunities through existing CRM system (e.g. uncontacted, engaged in events, engaged in newsletter) and prepare outreach lists

·      Support Partners in marketing event follow ups

·      Support with cold client contact opportunity identification, prioritisation, and implementation (e.g. LinkedIn engagement and events, Substack engagement, News items, sourcing Heads of CX, decision-makers) and prepare outreach lists

• Own the day-to-day management of the CRM (Pipedrive) to ensure data is accurate, up to date, and used effectively for business development activities (may also include LinkedIn, Substack, and any email platforms).
• Support in sending outbound communications in Pipedrive

A welcoming office environment for clients and colleagues

·      Be a welcoming first point of contact for visiting clients

·      Planning social events (Team lunch, birthdays, away days).

• Maintain the tidiness, setup, and look/feel of the office, being a great place to work
• Manage supplies (stationery, kitchen, workshop materials).
• Setup for in-office workshops (food, materials, tech).
• Coordinate repairs, maintenance, and relationships with vendors (cleaners, security, landlord)

Administrative Support

• Manage partner expenses.
• Support with document management including Adobe Sign for Statements of Work (SOW) and contracts.
• Manage filing systems, including scanning and storing new business documents.
• Arrange posting or couriering of books, materials, or workshop items.

What is offered:

This is a full-time, five-day-a-week role based predominantly at our King’s Cross office. We value in-person collaboration, especially for a role that plays such a central part in our team and client experience, but there is flexibility to work from home when needed. The salary is £50,000 per year, plus various benefits, including private healthcare, a cycle-to-work scheme, and a discretionary bonus.

If interested, please contact Serena Luff on [email protected]