Experienced Pensions Administrator

Redhill, England, United Kingdom

7/22/2025

Description

A fantastic opportunity for experienced Pensions Administrators to join LifeSight, as an Experienced Administrator. This is a challenging and rewarding role drawing on the skills you have developed to date whilst working collaboratively within a team to service our individual members and impressive portfolio of clients.

Day-to-day responsibilities include the administration of occupational pension schemes and insurance policies such as processing new joiners, leavers, retirees as well as calculating member benefits.

Full training will be provided including new starter induction and further training thereafter including a six-month learning development programme to develop your pensions knowledge and technical experience. Pension Administration qualifications are provided by the PMI (Pensions Management Institute) and WTW offer a package of study support.

We can offer you a fun and engaging role working with some of the best people in our industry. We will reward your efforts with a thriving work environment, opportunity for progression throughout your career at WTW, and a very comprehensive benefits package including company pension scheme, life insurance, private medical insurance, eye care vouchers, a generous bonus scheme and flexible benefits including critical illness cover, dental cover, and many other options.

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.

We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss this further.

The Role

An experienced Administrator at Lifesight:

• Vulnerable customers
  
  

The key focus of the role is to provide support to those members who meet the criteria of the Trustee Policy for Vulnerable customers

1 - Bereavement

• - Retirement on the grounds of Ill Health or Serious Ill Health
• - Pension Sharing cases
  
  

4 - Members who lack the necessary numeracy or literacy competence to navigate the transaction they are attempting without support or intervention

5 - Members whose disability prevents them from accessing our service through the normal channels or whose disability requires LifeSight to make reasonable adjustments to enable them to transact.

• Work In Progress (Monitoring)
  
  

In addition to the above we monitor the age profile of the work in progress across all case types to ensure we identify those members where the case history and EDMS records would suggest that the member would benefit from additional support. This activity allows us to identify those members who possibly would be flagged against points 4 and 5 above.

• Interventions
  
  

CAL9 - Outbound Calls

The administration team in Mumbai will escalate cases that require UK Customer Care to contact the member in order to progress the case.

Email Escalations

The administration team in Mumbai will email the UK Customer Care to support a case where technical support is required

Jira

The Customer Care team operate a JIRA Board the purpose of this is to monitor tickets that relate to Customer Care activities, this spans Members, Clients, Colleagues, CRMs or other parts of the business who we need support from in order to progress the ticket.

Teams Chat

The customer care team operate Teams Chats to provide support to a number of areas of the business these include, CRMs, Service Centre, Administration based in Manilla and Mumbai

Qualifications

Requirements:

• Excellent written and verbal communication skills are critical in this role
• A solid understanding of DC/DB Pensions is required.
• Excellent telephony skills
• A confident can-do attitude and a desire to improve our member experience is a must
• The focus of this team is the oversight, ownership and case management of member transaction where empathy, accountability and insight are the key attributes to ensure we project a positive image and provide an enhanced level of service.
  
  

Equal Opportunity Employer

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.