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Join Allianz Partners as a Customer Assistance Coordinator – Operations (Croydon Hybrid)
Are you passionate about helping people in their time of need? Whether it’s a roadside breakdown, a burst pipe at home, or urgent medical assistance abroad—you could be the reassuring voice that gets our customers back on track.
As a
Customer Assistance Coordinator, you’ll work in our fast-paced Operations team, handling inbound and outbound calls, providing solutions, and making a real impact when it matters most. No two days are the same—you’ll be solving problems, coordinating services, and supporting people in their most critical moments
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What’s in it for you?
- Hybrid working: Croydon HQ + home flexibility
- Flexible working hours with shifts across the day and occasional evenings/weekends
- Full training & ongoing career development
- Brilliant benefits: private medical cover, pension, life assurance, free roadside assistance, retail discounts, volunteering days & more
✨ What You’ll Do
- Take calls from customers who need urgent help—whether medical, home, or roadside
- Provide calm, empathetic, and professional support in high-pressure moments
- Organise services, contractors, or recovery to get people moving again
- Communicate clearly and keep customers informed at every stage
- Follow procedures while making decisions that put people first
👩💻 About You
- Strong communication and empathy skills
- Calm, solutions-driven approach under pressure
- Organised, detail-oriented, and able to juggle multiple cases
- Customer service experience (call centre/assistance a plus, but not essential)
- Flexible and adaptable to different shift patterns
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Why Allianz Partners?
We’re a global leader in insurance and assistance services, trusted by millions worldwide. But more importantly, we’re a company that cares—about customers, and about you. At Allianz, you’ll be supported, developed, and empowered to grow your career in a collaborative, inclusive culture.
If you’re looking for a role where
every call is a chance to make a difference, join us.
👉 Apply now and let’s care for tomorrow
About Allianz
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, grow, and shape a better future for our customers and the world around us.
Dedicated to bringing global protection and care, Allianz Partners is the B2B2C leader in insurance and assistance solutions in the following areas of expertise: travel insurance, assistance, mobile device & digital risks insurance, international health & life and automotive insurance. We care for our customers, and our caring nature extends to our employees. We don't just hire people, we commit to them, nourish them and invest in their careers because we recognize that your development goes hand in hand with our growth and success.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Join us. Let's care for tomorrow.
