External Communications Executive

Job title: External Communications Executive

Office location: Hammersmith London 3 days per week (Hybrid)

About the role:

We're looking for a skilled and passionate External Communications Executive to shape and lead our external messaging. In this role, you'll be responsible for crafting compelling copy that reflects our brand's tone of voice and strategic positioning, while ensuring all content remains compliant, aligned with regulatory guidelines, and emotionally resonant with our audience.

As the guardian of our brand's external voice, you'll work cross-functionally to maintain consistency, build awareness, drive engagement, and ultimately support our growth and reputation.

What will you be doing?

• Be the brand champion internally, working with teams to maintain our brand tone of voice and key messages in all communications.
• Drafting and distributing media releases
• Copywriting of external messaging that is compelling and supports our KPIs
• Reviewing content to ensure it is compliant and adheres to CAP and ASA guidance
• Creation and execution of our social media content across X, Meta and LinkedIn.

What we are looking for:

• Previous experience in a similar role
• Degree level in English Language or similar
• Understands and can articulate end to end processes to any audience
• Strong presentation and communication skills
• Management of social media channels to drive brand awareness
• Experience creating news releases and distributing to key media contacts
• Confident and able to communicate with senior stakeholders

Why work for us?

We're in our customer's corner and our vision is to be the UK's most loved and desired broadband provider, that shows the way broadband is done! Awarded Broadband Provider of the Year 2023 Uswitch Telecoms Awards, as voted for by 20,000 customers, plus Fair Terms Gold Award 2023. We're also very proud to have been awarded Great Place to Work Certification (2022-23) and UK's Best Workplaces for Wellbeing (2022)

Going beyond the expected

Whatever we're doing – whether we're liaising with property professionals, delivering our network, or installing in a customer's home, going beyond the expected is the benchmark for everything we do. How we work is shaped by our three culture principles:

• We work smarter, together
• We stay focused
• We strive for excellence

Some of our key Benefits

• Competitive salary
• Global Remote working for up to 2 week per year for those who are able to work remotely
• 25 days' paid holiday increasing each year, to a max of 35
• Extra days off for your birthday, moving home, wedding/civil partnership and to volunteer
• Private medical Insurance provided by AXA health
• Life assurance giving you cover of 4 times your base salary
• Partnership with the Kings Trust
• Our pension scheme matches your contributions up to 4%
• Retail offers — discounts from hundreds of recognisable brands
• Free Hyperoptic broadband if you live in a Hyperoptic area
• Enhanced pay for new parents

We're committed to providing equal opportunities to all applicants and employees. In fact, this is at the heart of our culture and values. We welcome applications from candidates from all walks of life.

What happens next?

1. You apply
2. We carefully review your application
3. We'll get back to you — even if it's a no (for now)