F & B Assistant - Bartender/Bar Team Member

Job Title: Food & Beverage Assistant Bartender/Bar Team Member

Department: Food & Beverage

Reporting to: Bar Manager / Assistant Bar Manager

Position Overview

As a Bartender/Bar Team member within the hotel bar, you will help deliver an exceptional guest experience that is both elevated and effortless. From expertly serving classic cocktails to creating a warm and welcoming atmosphere, your role is crucial in showcasing the luxury, precision, and personal service that define the hotel’s bar environment. You will support the bartending and service team in ensuring smooth operations, with a strong focus on attention to detail, product knowledge, and guest satisfaction.

Key Responsibilities

Guest Experience

• Provide a warm and professional welcome to all bar guests, ensuring a polished and attentive level of service at all times.
• Assist with drinks orders at the bar or tables, using your knowledge to make thoughtful recommendations tailored to guest preferences.
• Ensure a comfortable, refined atmosphere by anticipating guest needs and responding promptly and discreetly.
• Deliver drinks and light food items efficiently and elegantly, in accordance with luxury service standards.
• Support a memorable guest journey through subtle personalisation, confident service, and genuine hospitality.
  
  

Operational Excellence

• Prepare, set, and maintain the bar and lounge areas to the highest cleanliness and presentation standards.
• Support bar staff during service by preparing garnishes, glassware, restocking items, and running food or drinks.
• Handle guest billing and payments accurately and discreetly using the hotel’s POS systems.
• Ensure all mis en place, stock levels, and service stations are maintained before, during, and after each shift.
• Uphold the sequence of service and SOPs specific to the hotel’s bar environment.
  
  

Product Knowledge

• Maintain strong knowledge of the drinks menu, including wines, spirits, classic cocktails, house specials, and non-alcoholic options.
• Stay informed on seasonal offerings, limited editions, and any bar promotions or events.
• Understand key elements such as garnish presentation, appropriate glassware, and base spirit flavour profiles.
• Attend regular tastings or briefings to develop deeper product and pairing knowledge.
  
  

Teamwork & Communication

• Work closely with bartenders, sommeliers, and fellow servers to ensure smooth and elegant service.
• Communicate effectively with the kitchen for any food service requirements.
• Participate in daily team briefings and service reviews.
• Contribute to a culture of mutual respect, collaboration, and pride in the service delivered.
  
  

Health, Safety & Compliance

• Comply with all licensing laws and hotel policies related to alcohol service.
• Maintain hygiene and cleanliness in line with food safety and health & safety regulations.
• Ensure safe handling of glassware, equipment, and hazardous materials behind the bar.
• Wear full uniform and maintain a professional appearance at all times.
• Report maintenance issues, health & safety risks, or guest incidents immediately to management.
  
  

General Responsibilities

• Support bar setup and closing procedures, including stock control, cleaning, and inventory tasks.
• Attend mandatory training, team meetings, performance reviews, and briefings.
• Uphold and represent the hotel’s brand values, reputation, and guest promise at all times.
• Undertake any reasonable task assigned by the Bar Manager or senior leadership in the interest of the business.