Fabric Maintenance & Minor Works Manager

Opened by Charles Henry Harrod, an East End grocer and tea merchant, in 1834, relocating to Knightsbridge in 1849, The Harrods store is recognised globally as a symbol of excellence. Harrods is a truly iconic landmark known all over the World, welcoming visitors from all over. Today, Harrods is one of the world’s few single-site department stores, occupying a prime five-acre site along the Brompton Road.

They are truly unique - a house of maisons, a modern atelier, a workshop of wonders, a convener, patron and a celebrator of the world’s finest. Known around the world as one of the great luxury emporiums, they offer a transformative experience to customers who know that true value of exceptional goods and services lies beyond price. They are committed to excellence and artistry, inspired to reinvent and surprise, ensuring their position as a leader in the category.

Since 2017, their Owner Qatar Investment Authority (QIA) has supported their decision to invest into the evolution of the store. From Fashion Designer rooms to extended beauty Halls, food halls and restaurants, every aspect of the store is being re-imagined to optimise the customer experience and enable Harrods to maintain their place as the masters of luxury and the experts of exceptional. Every year, over 60 million domestic and international visitors connect with them online and through their stores in Knightsbridge, Heathrow & Gatwick airports and H Beauty emporiums as they wish to experience something unique that is quintessentially British.

Reporting to the Senior Engineering Manager, the Fabric Maintenance and Minor Works Manager will play a pivotal role in overseeing the maintenance, repair, and enhancement of the building fabric across the estate. They will lead a team of 13 Building Fabric Maintenance Engineers operating in a 24/7 environment, alongside specialist contractors.

This role includes driving minor works projects, managing contractors, and ensuring the store’s structural elements from walls and ceilings to doors, windows, and finishes are safe, compliant, and maintained to the highest standards, upholding Harrods’ world-class environment. A key focus will be the leadership, development, and performance of the team, cultivating a high performing, engaged workforce through visible leadership, technical expertise, and continuous coaching.

The successful candidate will champion best practice across planned and reactive maintenance, ensuring operational efficiency, high-quality workmanship, and a safe environment. They will also contribute to asset management planning and capital investment decisions. Key responsibilities include site inspections, defect management, H&S and regulatory compliance, budget oversight, RAMS management, and contractor performance.

We are seeking a proactive, detail-oriented leader with demonstrable experience in building fabric maintenance management, building regulations, and quality standards, supported by an HNC/HND or a degree in Building, Construction Management, or Building Surveying. Experience in luxury retail or hospitality, alongside IOSH or NEBOSH certification, is highly desirable. The successful candidate will bring exceptional communication skills, remain calm under pressure, and have a proven track record of leading, motivating, and developing teams, with strong decision-making and problem-solving abilities and a commitment to continuous improvement.

For a briefing discussion please contact our retained advisors Connor Humpage (connor.humpage@mrgglobal.com) and Anna Kacprzak (anna.kacprzak@mrgglobal.com) at MRG. Applications should consist of a CV and covering letter and should be sent to anna.kacprzak@mrgglobal.com to be considered.

The candidate pack can be viewed at Harrods - Maintenance and Minor Works Manager.

The Management Recruitment Group has been exclusively retained for this campaign. All direct and third-party applications will be forwarded to them.