Facilities Assistant
Company
Location
Newcastle Upon Tyne, England, United Kingdom
Posted At
8/1/2025
Advertise with us by contacting: [email protected]
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Description
About The Role
Balfour Beatty have an exciting opportunity for a Facilities Assistant/Office Assistant to join our Enabling Functions team. Whilst working out of the Newcastle - Quorum Office you'll be a part of the UK wide Facilities Management team.
The office which serves around 260 employees, have been designed to provide a bright, modern and flexible working environment to encourage collaborative working practices and the Facility Assistant will be expected to support the Facilities Manager and the other Facility Assistant(s) to ensure the space is maintained and managed to an exceptional standard.
Hours of work are expected to be either 08:00-16:00; 08:30-16:30 or 09:30 – 17:30 Monday to Friday on a shift rota. Occasionally different working patterns or additional hours may need to be worked to cover sickness or holiday leave.
On occasion you may be required to travel and provide Facilities Management support to other offices, however expenses will be picked up.
What you'll be doing
What You'll Be Doing
You will report to the Facilities Manager, the Facilities Assistants will have a wide range of duties, including as a minimum the following:-
Front of House
Located at the reception desk, the Facilities Assistants will be the first point of contact for external visitors and will be expected to provide First Class front of house/reception services to include the management of visitors, telephone answering, management of the online parking portal, dealing with queries raised through the shared mailbox, dealing with all day to day queries raised by employees, visitors and contractors to the site and the provision of other services/support as required.
Meeting Rooms
The Facilities Assistants must ensure that the meeting rooms are maintained to an exceptional standard at all times and will be responsible for managing the booking system, checking/clearing rooms between meetings, carrying out operational checks of equipment and arranging any hospitality
Mailroom
The Facilities Assistants will be responsible for incoming/outgoing post including distribution to recipients around the office and they will also be responsible for the inhouse company hybrid mail solution.
Other Duties
Who We're Looking For
An enthusiastic and dynamic individual, previous experience of working in a similar role in a corporate environment although not necessary as fully training will be given.
Essential
Day in, day out, our teams deliver amazing projects in challenging conditions; developing, managing and maintaining the vital infrastructure and public spaces that modern economies, societies and communities rely on.
About Us
Balfour Beatty's Enabling Functions include our centralised HR, IT, Procurement, Finance, Health & Safety, Sustainability and Comms teams. Together we support Balfour Beatty to deliver projects on behalf of our clients. We operate according to our Build to Last values of Lean, Expert, Trusted, Safe and Sustainable.
At Balfour Beatty we are committed to creating a diverse workforce and an inclusive culture where everyone can be themselves and reach their full potential, not only because this is the right thing to do, but because it makes us a better business. To ensure we deliver on this commitment, we have a UK Diversity and Inclusion Action Plan which sets out the wide range of targeted, proactive, measurable steps we are taking to make this a reality. You can read our UK Diversity and Inclusion Action Plan in full at www.balfourbeatty.com/value_everyone.
To help and support us with our desired commitment to create an inclusive culture we are members of WISE, enei, Business Disability Forum and Women into Construction. In 2020, we signed the Audeliss and Involve Open Letter to demonstrate our commitment to taking key long term and sustainable actions on Black Inclusion. Balfour Beatty is also a Gold Award holder in the Ministry of Defence 'Employer Recognition Scheme' and actively encourage applications from Armed Forces personnel, veterans and reservists.
As a Disability Confident Employer, we are committed to working with people who have disabilities and long-term health conditions to remove barriers for them in obtaining employment. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role.
Further information on Disability Confident can be found at: https://disabilityconfident.campaign.gov.uk/
Balfour Beatty have an exciting opportunity for a Facilities Assistant/Office Assistant to join our Enabling Functions team. Whilst working out of the Newcastle - Quorum Office you'll be a part of the UK wide Facilities Management team.
The office which serves around 260 employees, have been designed to provide a bright, modern and flexible working environment to encourage collaborative working practices and the Facility Assistant will be expected to support the Facilities Manager and the other Facility Assistant(s) to ensure the space is maintained and managed to an exceptional standard.
Hours of work are expected to be either 08:00-16:00; 08:30-16:30 or 09:30 – 17:30 Monday to Friday on a shift rota. Occasionally different working patterns or additional hours may need to be worked to cover sickness or holiday leave.
On occasion you may be required to travel and provide Facilities Management support to other offices, however expenses will be picked up.
What you'll be doing
What You'll Be Doing
You will report to the Facilities Manager, the Facilities Assistants will have a wide range of duties, including as a minimum the following:-
Front of House
Located at the reception desk, the Facilities Assistants will be the first point of contact for external visitors and will be expected to provide First Class front of house/reception services to include the management of visitors, telephone answering, management of the online parking portal, dealing with queries raised through the shared mailbox, dealing with all day to day queries raised by employees, visitors and contractors to the site and the provision of other services/support as required.
Meeting Rooms
The Facilities Assistants must ensure that the meeting rooms are maintained to an exceptional standard at all times and will be responsible for managing the booking system, checking/clearing rooms between meetings, carrying out operational checks of equipment and arranging any hospitality
Mailroom
The Facilities Assistants will be responsible for incoming/outgoing post including distribution to recipients around the office and they will also be responsible for the inhouse company hybrid mail solution.
Other Duties
- Carrying out general admin support duties as and when required
- Responsible for stock control in various areas including stationery and proactively stocking up print stations on all 3 floors of the building
- Management of the access control system, issue of passes to Balfour Beatty staff and liaison with the landlord for building passes etc
- Ordering and replenishing kitchen and office consumables, ensuring the tea point areas are maintained to an exceptional standard throughout the day
- Providing support to the Office/Facilities Manager as required, including admin support, assisting with the management of hard and soft FM contractors, assisting with the effective maintenance of the space, and ensuring up to date records are maintained for the facility.
- Proactively reporting any maintenance issues around the building and following through to resolution
Who We're Looking For
An enthusiastic and dynamic individual, previous experience of working in a similar role in a corporate environment although not necessary as fully training will be given.
Essential
- IT literate with a good working knowledge of the Microsoft
- Must be confident in dealing with people face to face, at all levels
- Excellent verbal/written communication skills
- Excellent organisational skills
- The ability to work independently and manage varying workloads.
- ABIFM
- NVQ, Business Admin or similar
- Good understanding and knowledge of Facilities Management
- First Aid/Fire Marshall qualification
Day in, day out, our teams deliver amazing projects in challenging conditions; developing, managing and maintaining the vital infrastructure and public spaces that modern economies, societies and communities rely on.
About Us
Balfour Beatty's Enabling Functions include our centralised HR, IT, Procurement, Finance, Health & Safety, Sustainability and Comms teams. Together we support Balfour Beatty to deliver projects on behalf of our clients. We operate according to our Build to Last values of Lean, Expert, Trusted, Safe and Sustainable.
At Balfour Beatty we are committed to creating a diverse workforce and an inclusive culture where everyone can be themselves and reach their full potential, not only because this is the right thing to do, but because it makes us a better business. To ensure we deliver on this commitment, we have a UK Diversity and Inclusion Action Plan which sets out the wide range of targeted, proactive, measurable steps we are taking to make this a reality. You can read our UK Diversity and Inclusion Action Plan in full at www.balfourbeatty.com/value_everyone.
To help and support us with our desired commitment to create an inclusive culture we are members of WISE, enei, Business Disability Forum and Women into Construction. In 2020, we signed the Audeliss and Involve Open Letter to demonstrate our commitment to taking key long term and sustainable actions on Black Inclusion. Balfour Beatty is also a Gold Award holder in the Ministry of Defence 'Employer Recognition Scheme' and actively encourage applications from Armed Forces personnel, veterans and reservists.
As a Disability Confident Employer, we are committed to working with people who have disabilities and long-term health conditions to remove barriers for them in obtaining employment. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role.
Further information on Disability Confident can be found at: https://disabilityconfident.campaign.gov.uk/
Advertise with us by contacting: [email protected]
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