Facilities Assistant

Hello, we're Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ nearly 4,000 people across our London, Southampton, Cardiff and Manchester offices.

We are a dynamic, solution driven Facilities Management team with high quality service at the forefront of everything we do. We're looking for a motivated and experienced Facilities Assistant to provide first class hospitality and front of house service standards and valuable support to the Facilities team . 

We are looking for a Facilities Assistant with a corporate background. The ideal candidate will be a team player, with great organisational skills, dedicated and committed to providing a welcoming and professional environment for all clients and visitors. 

This is a fast paced and varied role at the heart of our business. If you are someone with a ‘can do' attitude, who is flexible, professional and proactive, with experience working within a corporate facilities team; we want to hear from you! 

The working hours for this role would be Monday-Friday, between the hours of 8am and 6.00pm and this role is based in the office 5 days a week.

• To provide a warm courteous and prompt welcome on arrival for all visitors at the Reception desk and to incoming calls. 
• Assist with meeting room bookings as required and to liaise with relevant parties to ensure the delivery of a professional service.
• To carry out daily floor walkrounds and Facilities inspections noting any concerns and ensuring that remedial action is taken
• To carry out regular checks of the office and meeting rooms to ensure correct set up and readiness for use, including rearranging furniture and room layouts as required 
• To ensure that visitor arrivals are communicated to the relevant stakeholders promptly and that the visitor is escorted to the relevant room in a timely fashion.
• Developing and maintaining a positive working relationship with Building Management, Project Stakeholders and contractors.
• Assisting with various Facilities management tasks and projects, owning requests and seeing them through to completion.
• Assisting with event organisation, set up and clearance
• To assist with data gathering and reporting
• Receiving and processing the organisation's incoming and outgoing post and following due procedures.
• Various administrative tasks to support the business; printing and posting ad hoc letters received in the Facilities inbox.

• Have previous experience as a Facilities Assistant or Receptionist in a corporate environment 
• Be approachable and enthusiastic 
• Be able to work independently and as part of a team
• Demonstrate effective communication skills, both verbally and written 
• Have the ability to operate calmly under pressure with a strong customer focus.
• Be able to demonstrate a professional and organised approach to the role with a growth mindset and close attention to detail
• Have a flexible approach to work and be able to juggle a range of tasks 

• 25 days holiday (plus take your public holiday allowance whenever works best for you)
• An extra day's holiday for your birthday
• Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
• 16 hours paid volunteering time a year
• Salary sacrifice, company enhanced pension scheme
• Life insurance at 4x your salary
• Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
• Generous family-friendly policies
• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
• Access to initiatives like Cycle to Work and Salary Sacrificed Gym partnerships

About Us

You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway.

We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems.

Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.