Facilities Delivery Manager (Hard and Soft Services)
Company
Location
West Sussex, England, United Kingdom
Posted At
8/22/2025
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Description
Closing Date
2025-09-05
Job Title: Facilities Delivery Manager (Hard & Soft Services)
Location: South East Region
Contract Type: Permanent
Hours: 37/ week
Salary: £52,000
There has never been a better time to join our organisation as we build towards a greener future, tackling climate change, minimising our environmental impact and reducing our carbon footprint!
(Please note: we are unable to offer sponsorship on this role)
Are you a dynamic and experienced Facilities Management professional ready to lead the delivery of exceptional Hard and Soft FM services across a diverse estate? Southern Water is looking for a Service Delivery Manager to join our Facilities team and play a pivotal role in shaping the workplace experience for over 2,400 colleagues and partners.
What You’ll Be Doing
As our FM Delivery Manager, you’ll be the operational lead for both Hard and Soft FM services across our offices and staffed sites. You’ll manage our Integrated FM (IFM) provider, ensuring services are delivered to the highest standards, in line with KPIs, SLAs, and compliance requirements.
In This Role You Will
At Southern Water, we’re not just about pipes and pumps—we’re about people, places, and purpose. You’ll be joining a team that’s committed to sustainability, innovation, and creating safe, efficient, and inspiring workplaces.
We Offer
If you’re ready to make a real impact in a role that blends operational leadership with strategic influence, we’d love to hear from you.
Package
This role will be full time Monday to Friday with a hybrid approach to working between our offices across the Southern Water region and home.
Benefits
We are offering a salary of up to £52,000 per annum depending on skills and experience as well as other benefits including:
Does this opportunity excite you but you’re not 100% sure if you meet all the requirements for the role? Or are you concerned that ‘normal’ office hours aren’t possible given your personal circumstances? Whilst we can’t accommodate every flexible working request, we’ll try to find a practical solution. So why not engage with us and find out more about this role?
If this role isn’t quite what you’re looking for but are keen to be contacted about opportunities at Southern Water, you can register your details here: Introduce Yourself (myworkdaysite.com)
Our customers are at the heart of everything we do, because delivering water for life is our core purpose. To achieve this, we need 24/7 support in place to resolve incidents quickly and efficiently. All our employees understand the importance of out-of-hours incident support – because when problems appear, fixing them is our top priority. That’s why our people join together and support when and however needed to make sure our customers get the service they deserve. Joining the Southern Water family means you’ll become part of our incident support team. During your interview, your manager will speak to you about any incident support rotas that apply to your position.
Privacy Statement
Please note: If you are an existing Southern Water employee, you will need to confirm within your application that your Manager is aware of your application.
All applicants must be eligible to live and work in the UK. You will need to provide evidence of eligibility (e.g. a passport or long birth certificate and proof of NI) and current proof of address (dated within the last 3 months), will be required as part of the recruitment process. If you do not meet these criteria, your application will not be considered.
2025-09-05
Job Title: Facilities Delivery Manager (Hard & Soft Services)
Location: South East Region
Contract Type: Permanent
Hours: 37/ week
Salary: £52,000
There has never been a better time to join our organisation as we build towards a greener future, tackling climate change, minimising our environmental impact and reducing our carbon footprint!
(Please note: we are unable to offer sponsorship on this role)
Are you a dynamic and experienced Facilities Management professional ready to lead the delivery of exceptional Hard and Soft FM services across a diverse estate? Southern Water is looking for a Service Delivery Manager to join our Facilities team and play a pivotal role in shaping the workplace experience for over 2,400 colleagues and partners.
What You’ll Be Doing
As our FM Delivery Manager, you’ll be the operational lead for both Hard and Soft FM services across our offices and staffed sites. You’ll manage our Integrated FM (IFM) provider, ensuring services are delivered to the highest standards, in line with KPIs, SLAs, and compliance requirements.
In This Role You Will
- Build strong relationships with internal stakeholders and our IFM provider to drive performance and innovation.
- Oversee delivery of services including cleaning, security, M&E maintenance, HVAC, and building fabric.
- Lead on compliance, risk mitigation, and business continuity planning.
- Manage budgets, CAPEX/OPEX projects, and ensure value for money.
- Champion health, safety, and environmental standards across all FM activities.
- Proven experience managing both Hard and Soft FM services in a multisite (10+) regulated environment.
- Strong commercial acumen and supplier management skills.
- A track record of delivering high-quality FM services and infrastructure projects.
- Excellent communication, negotiation, and stakeholder engagement skills.
- A proactive, solutions-focused mindset with a passion for continuous improvement.
At Southern Water, we’re not just about pipes and pumps—we’re about people, places, and purpose. You’ll be joining a team that’s committed to sustainability, innovation, and creating safe, efficient, and inspiring workplaces.
We Offer
- A supportive and inclusive culture
- Flexible working arrangements
- Competitive salary and benefits
- Opportunities for professional development and career progression
If you’re ready to make a real impact in a role that blends operational leadership with strategic influence, we’d love to hear from you.
Package
This role will be full time Monday to Friday with a hybrid approach to working between our offices across the Southern Water region and home.
Benefits
We are offering a salary of up to £52,000 per annum depending on skills and experience as well as other benefits including:
- Generous pension up to 11% company contribution
- 25 days annual leave
- Life assurance equal to 4x salary
- Salary sacrifice electric car scheme (after 6 months service)
- Health Cash Plan
- Full funded eye tests
- Two paid volunteering days a year
- Occupational health service
- Discounts with over 800 popular retailers
- Digital GP service
- Study support may be available for job-related qualifications
- Competitive maternity leave and flexible return to work options
- Cycle to work scheme
Does this opportunity excite you but you’re not 100% sure if you meet all the requirements for the role? Or are you concerned that ‘normal’ office hours aren’t possible given your personal circumstances? Whilst we can’t accommodate every flexible working request, we’ll try to find a practical solution. So why not engage with us and find out more about this role?
If this role isn’t quite what you’re looking for but are keen to be contacted about opportunities at Southern Water, you can register your details here: Introduce Yourself (myworkdaysite.com)
Our customers are at the heart of everything we do, because delivering water for life is our core purpose. To achieve this, we need 24/7 support in place to resolve incidents quickly and efficiently. All our employees understand the importance of out-of-hours incident support – because when problems appear, fixing them is our top priority. That’s why our people join together and support when and however needed to make sure our customers get the service they deserve. Joining the Southern Water family means you’ll become part of our incident support team. During your interview, your manager will speak to you about any incident support rotas that apply to your position.
Privacy Statement
Please note: If you are an existing Southern Water employee, you will need to confirm within your application that your Manager is aware of your application.
All applicants must be eligible to live and work in the UK. You will need to provide evidence of eligibility (e.g. a passport or long birth certificate and proof of NI) and current proof of address (dated within the last 3 months), will be required as part of the recruitment process. If you do not meet these criteria, your application will not be considered.
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