Job Summary
We are looking for a motivated and customer-focused Facilities Operative (Retail Assistant) to join our Facilities team at the Royal Gwent Hospital.
This is a varied role supporting catering and retail services, ensuring high standards of food service, hygiene, and customer care across the hospital.
Come and be part of a supportive team delivering essential services to patients and visitors.
There are 3 posts available with the following hours:-
Post 1 - 36.5 hours to be worked mornings, days and afternoons over 5 shifts per week.
Post 2 11 hours to be worked 14:30 - 20:00 on a Saturday and Sunday
Post 3: 26 hours to be worked 12:00 - 20:00 & 16:00 - 19:30 over 4 shits per week
Currently we are unable to provide certificates of sponsorship for this role as it does not meet the Home Office's criteria. Anyone requiring a certificate of sponsorship is therefore unable to be shortlisted and interviewed
Main duties of the job
Key Responsibilities
- Serve meals, snacks, and beverages to patients, staff, and visitors.
- Prepare basic food items and assist with hospitality functions.
- Operate tills, handle cash, and complete cashing-up procedures.
- Replenish vending machines and retail stock, following good stock control practices.
- Maintain hygiene standards in kitchens, retail areas, and equipment in line with Food Safety and Health Board policies.
- Assist with deliveries, stock rotation, and storage of goods.
- Provide excellent customer service and communicate effectively with patients, visitors, and staff.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
About Us
Aneurin Bevan University Health Board is a multi-award winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. This includes the Grange University Hospital which provides specialist and critical care and is the newest addition to the clinical futures strategy opening in November 2020. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.
Details
Date posted
28 November 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
£24,833 a year per annum pro rata
Contract
Permanent
Working pattern
Part-time
Reference number
040-EA157-1125
Job locations
Royal Gwent Hospital
Cardiff Road
Newport
NP20 2UB
Job Description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Job Description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Person Specification
Experience
Desirable
- Experience of working in a customer focused environment
- Experience of undertaking a facilities role.
Knowledge & Training
Essential
- Good basic education
- Level 2 Food Safety or requirement to attain
- Willingness to undertake accredited & mandatory training relevant to the role
Desirable
- Basic IT skills
- Spoken or written Welsh language
- NVQ level 1/2 in Facilities Services and/or Customer Services
Personal Attribues
Essential
- Excellent communication skills
- Keen to develop knowledge and skills to support their role
- Pleasant, caring and polite manner
- Motivated
- Able to work flexibly
- Able to work autonomously without direct supervision
- Able to recognise own limitations and seek support & guidance when required
- Team Player
- Good organisational skills
- Dependable with good time management skills
- Able to give a positive impression of yourself and the organisation
Person Specification
Essential
- Excellent communication skills
- Keen to develop knowledge and skills to support their role
- Pleasant, caring and polite manner
- Motivated
- Able to work flexibly
- Able to work autonomously without direct supervision
- Able to recognise own limitations and seek support & guidance when required
- Team Player
- Good organisational skills
- Dependable with good time management skills
- Able to give a positive impression of yourself and the organisation
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Aneurin Bevan University Health Board
Address
Royal Gwent Hospital
Cardiff Road
Newport
NP20 2UB
Employer's website
https://abuhb.nhs.wales/ (Opens in a new tab)
Employer details
Employer name
Aneurin Bevan University Health Board
Address
Royal Gwent Hospital
Cardiff Road
Newport
NP20 2UB
Employer's website
https://abuhb.nhs.wales/ (Opens in a new tab)
LNKD1_UKTJ
