Fast Track Claims Handler Level 2 (Compensation Fund Caseworker)

We are recruiting for 6 month fixed term contract caseworker positions in Compensation Fund team.

The role

At the SRA, Client Protection is the department that deals with interventions into regulated practices; within this department the Claims team deals with claims on the Compensation Fund.

In the caseworker role of Fast Track Claims Handler Level 2, you will have your own case-holding and deal with both moderate and straightforward cases, ensuring to deliver against your KPI's in line with case management guidelines. With previous experience in a claims environment and along with your ability to analyse and distil complex legal and technical information you will make recommendations on outcomes.

You will have a huge focus on customer service and speed of response whilst being comfortable in a high volume, high speed, KPI driven environment. You will be equally comfortable communicating with claimants over the phone as you will be in communicating in writing and producing high quality reports.

You will provide excellent customer service to claimants, ensuring they are kept up to date and their expectations are managed. You will drive continuous improvement through your role and liaise closely with the Technical Specialists for guidance and feedback, to improve your performance and case progression.

Within this role you will have technical input, as well as providing support and mentoring for the Fast Track Claims Handler Level 1 colleagues. You will also be handling complaints and reviews.

What is in it for you

• Showcase your analytical ability
• Demonstrate your excellent customer service skills
• Be part of protecting the public and upholding the public interest

What we are looking for

• Proven experience of case management in claims, legal, insurance, or comparable environment, with a proven ability to disseminate and analyse complex legal/technical and financial information.
• Proven experience of drafting reports with recommendations, efficiently and effectively to deadlines and quality standards.
• Evidence of working successfully in a fast paced/constantly changing environment to tight deadlines and where priorities may change at short notice
• Results focused and motivated to achieve performance targets - individually and as a team player

Useful and additional information

There is a full role profile included at the bottom of this advert.

If you have any questions that aren't answered in the advert, additional documents or on our website, please contact us via:

This role will be based in our Birmingham office up to two days a week, and from home the rest of the week.

To apply

Please click 'apply' to complete the online application form and upload a CV and cover letter, addressing how you meet the essential requirements outlined in this advert and the attached role profile.

Closing date of this advert is 28 July 2025 at 09:00.

Applicants who have applied for the same role within six months will not be considered.