Fees Collection Officer
Location
London, England, United Kingdom
Posted At
8/19/2025
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Description
Key Responsibilities
- Identifying Overdue accounts by producing a default list (Aged Debt) via the computer or diary system
- Initiating standard reminders in accordance with a strict timetable
- Drafting and sending non-standard letters and emails relating to arrears / disputes / queries
- Processing debit/credit card payments for accounts severely in arrears
- Negotiating with late payers by letter, email and telephone, keeping up to date records for accounts on SIMS database
- Dealing with general enquiries by telephone, email, letter about fee related matters. In addition to prospective parents and general customer service questions
- Liaising with school Admin staff and Heads (re- potential exclusion of pupils due to arrears) – referral of exclusion accounts to the Fees Collection Manager/Assistant Head of Fees and if a permanent exclusion case the Chief Executive
- Liaising with other Departments within Trust Office on any fee related issues
- Actively use SharePoint for collaboration tasks
- Assisting with the preparation of termly E-billing, out sorting paper bills where required
- Provide accurate monthly reports to Heads
- Keeping an up to date / ongoing arrears list
- Attend termly debtor meetings with the Fees Collection Manager, attend any other meetings when necessary
- Adhere to Data Protection requirements
- Any other duties required
- Confident self-starter with the ability to take ownership and successfully complete tasks within sometimes challenging time-frames
- Organised and able to effectively prioritise workload
- Possess a strong team ethos and be pro active
- Excellent interpersonal skills, with the ability to communicate effectively with staff at all levels
- Professional telephone manner and ability to ask challenging questions
- Experience using Microsoft Excel and Word
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