Fees Collection Officer

Employer Girls' Day School Trust (GDST) Location London, Greater London Contract Type Fixed term contract Hours Full Time Salary TBC

Posted 14th August 2025 Start Date As Soon As Possible Expires 18th August 2025 10:00 AM Contract Type Fixed term contract Start Date As Soon As Possible Job ID 1502658

Start Date As Soon As Possible

• Contract Type :Fixed term contract
• Job ID: 1502658
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Key Responsibilities

• Identifying Overdue accounts by producing a default list (Aged Debt) via the computer or diary system
• Initiating standard reminders in accordance with a strict timetable
• Drafting and sending non-standard letters and emails relating to arrears / disputes / queries
• Processing debit/credit card payments for accounts severely in arrears
• Negotiating with late payers by letter, email and telephone, keeping up to date records for accounts on SIMS database
• Dealing with general enquiries by telephone, email, letter about fee related matters. In addition to prospective parents and general customer service questions
• Liaising with school Admin staff and Heads (re- potential exclusion of pupils due to arrears) – referral of exclusion accounts to the Fees Collection Manager/Assistant Head of Fees and if a permanent exclusion case the Chief Executive
• Liaising with other Departments within Trust Office on any fee related issues
• Actively use SharePoint for collaboration tasks
• Assisting with the preparation of termly E-billing, out sorting paper bills where required
• Provide accurate monthly reports to Heads
• Keeping an up to date / ongoing arrears list
• Attend termly debtor meetings with the Fees Collection Manager, attend any other meetings when necessary
• Adhere to Data Protection requirements
• Any other duties required
  
  

Person Specification

• Confident self-starter with the ability to take ownership and successfully complete tasks within sometimes challenging time-frames
• Organised and able to effectively prioritise workload
• Possess a strong team ethos and be pro active
• Excellent interpersonal skills, with the ability to communicate effectively with staff at all levels
• Professional telephone manner and ability to ask challenging questions
• Experience using Microsoft Excel and Word
  
  

Safeguarding Statement

The GDST is committed to diversity, inclusion, and real change: a family where every individual is valued, respected, and included.

We are dedicated to safeguarding and promoting the welfare of children. As part of our commitment to ensuring a safe environment for children, all applicants must be willing to undergo child protection screening appropriate to the post. This process includes checks with past employers and the Disclosure and Barring Service (DBS).

We welcome applications exclusively from candidates who are eligible to work in the UK, as we aim to maintain compliance with legal requirements and create a diverse and inclusive workforce.

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