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Position Overview
The Fertility Care Coordinator is responsible for managing patient
coordination and communication throughout their treatment journey. This
includes:
• Conducting first virtual visits and informative appointments.
• Scheduling follow-ups and ensuring proper coordination.
• Educating patients on available services and treatment options.
• Explaining financial and credit options.
The role ensures smooth and efficient clinic operations while providing a
welcoming, informed, and caring experience for patients at CRGH
Clinic.
Key Responsibilities
Informative Appointments
- Provide detailed information about clinic services, treatment options, and procedures.
- Explain financial and credit options, including local health insurance procedures.
- Understand and explain patient pathways referred by doctors or referral agencies (e.g., employee benefits providers).
- Follow medical protocols and handle documentation for experienced patients.
Patient Coordination
- Schedule appointments, follow-ups, and treatments in coordination with medical staff and patient availability.
- Communicate test results, treatment plans, and other relevant information promptly.
- Maintain accurate and up-to-date patient records throughout the treatment process.
Patient Communication
- Act as the primary contact for patients, addressing their questions and concerns with compassion.
- Provide educational resources and support to help patients understand their treatment options and progress.
- Facilitate effective communication between patients and the medical team.
Support and Care
- Offer emotional support and reassurance to patients and their families.
- Proactively enhance the patient experience through personalized care and attention.
- Ensure a welcoming environment during virtual and in-person visits.
- Coordinate additional support services (e.g., counselling or financial guidance).
Clinic Operations
- Collaborate with clinic staff to optimize patient flow and improve operational efficiency.
- Participate in team meetings to contribute to process improvements and patient care standards.
- Stay updated on fertility treatment advancements and share relevant updates with patients and staff.
- Work with billing and financial teams to facilitate payment processing and resolve patient billing queries.
Compliance and Confidentiality
- Adhere to all relevant regulations and clinic policies in patient interactions and record-keeping.
- Maintain strict confidentiality of patient information.
Professional Development
- Engage in training and development opportunities to enhance skills in fertility care and patient support.
Qualifications and Experience
Experience:
- A minimum of 2 years’ experience in patient coordination within a fertility clinic or related healthcare setting.
Skills:
- Exceptional communication and interpersonal skills with a patient-centric approach.
- Proficient in maintaining detailed records and using patient management systems.
- Deep Understanding of IVF Processes
Key Competencies
- Working with People Flexibility & Agility
- Delivering and Meeting Expectations
- Communication & Empathy
- Product knowledge
- Relationship building
What we offer
- A supportive, collaborative, and inclusive working environment.
- Opportunity to make a meaningful impact on patients’ lives.
- Pension Scheme provided by Royal London.
- 25 days annual leave plus public bank holidays.
- Long Service: after a significant number of years working at the company, employees are entitled to additional days of annual leave.
- Wellbeing benefits, shopping and leisure vouchers through Perkbox.
- Buy or sell annual leave.
- Treatment discounts.
- Private Medical Insurance.
