Field Action Operations Manager - EMEA

Job Description Summary

As a Field Action Operations Manager - EMEA, you will play a pivotal role within the Quality Team, leading and managing a dedicated group to ensure the efficient and compliant execution of Field Actions across the EMEA region. This position is instrumental in fostering a culture of quality that underpins innovation and operational excellence, helping to deliver the highest-quality, most competitive products and services to customers and their patients. Working collaboratively within a dynamic team, you will focus on driving accuracy, effectiveness, and efficiency in all quality-related activities.

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Why join us?

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become a maker of possible with us!

Our vision for Quality and Post-Market Team at BD

In our Quality team, we collaborate on a large scale, focusing on making sure everything is correct, effective and efficient to bring the highest-quality and most competitive products and services to our customers and their patients.

About the role

As a Field Action Operations Manager - EMEA you will be a key player in the Quality Team.

You will be responsible for leading and managing a team to ensure the effective execution of Field Actions within the EMEA region. This role offers a unique opportunity to contribute to the development and strengthening of a culture of quality that drives innovation and operational excellence across the organization.

In our Quality team, we collaborate on a large scale, focusing on making sure everything is correct, effective and efficient to bring the highest-quality and most competitive products and services to our customers and their patients.

Main responsibilities will include:

• Lead the execution phase of all Field Actions within EMEA, ensuring timely delivery of all deliverables and adherence to timelines.
• Independently manage a team of PMQ Specialists, fostering collaboration and harmonization in the execution and closure of Field Actions.
• Ensure meticulous maintenance of all records associated with Field Action execution within the EMEA Field Action SharePoint site.
• Accountable for preparing, tracking, and monitoring metrics and other data related to process performance, identifying potential risks, and communicating them to relevant stakeholders.
• Identify and implement opportunities for process enhancements and optimization, leveraging technology to ensure organizational agility.
• Collaborate with other BD regions and Business Unit PMQ associates to ensure effective global Field Action execution.
• Undertake activities to elevate the Culture of Quality by managing and participating in education, training, or communication programs within the organization.
• Undertake any other duties as requested by EMEA Post Market Quality leadership to support the EMEA and Global Quality organization.

About you

• Hold a degree or equivalent qualification in a relevant subject area, with proven experience in medical device QA and/or RA, and 2 years of people management experience.
• Experience in managing projects and/or resources across multiple geographic locations; a project management qualification or working towards qualification is desirable.
• Demonstrate a detailed-oriented approach to work with excellent written and verbal communication skills, including fluency in English.
• Exhibit the ability to build effective partnerships with stakeholders, engaging with different teams and individuals to deliver better outcomes for the organization.
• Showcase strong project management and critical thinking skills through process improvements and change management to improve operational and organizational agility.
• Ability to deal with sensitive information in an appropriate and confidential manner.

Click on apply if this sounds like you!

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

Becton, Dickinson and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

To learn more about BD visit: https://bd.com/careers

Primary Work Location

GBR Winnersh - Eskdale Road

Work Shift

At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.

Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed.

The salary or hourly rate offered to a successful candidate is determined by their experience, education, and skills, as well as the labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location.