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We require 2 Debt Collection Officers in Wales who can work independently and be part of a wider geographical Collection team.
We will work with you on this and the below are the geographical locations where we have vacancies: -
Bangor, Llandudno, Porthmadog and Wrexham.
You will have a full mobile kit including a Laptop, Card Payment machine, Mobile Phone, and Thermal Printer to enable you to carry out your role on the road.
You will also be provided with a lone worker Health & Safety device.
As this is a remote and mobile role, you will be eligible to apply for your own company Car from one of our flexible schemes.
Job description
This is an exciting time to join a modern digital Field Collections Team which is part of HMRC Debt Management whose core purpose is to collect money to fund UK public services. Field Collections are responsible for pursuit and collection of overdue Taxes. As a Bilingual Field collections officer:
As a bilingual Debt Collections Officer, you will demonstrate a specific skill set that enables you to:
Questioning customers to determine their financial and assets position when looking to secure payment.
Analyse systems to make informed decisions.
Deciding when to commence Enforcement activity.
So, if you like meeting different people and enjoy travelling whilst possessing strong interpersonal skills, are driven, adaptable, hardworking and would enjoy working for a team that constantly evolves and innovates, this is the job for you.
As Field Collections Team is a national team covering all of the UK, Regional Centres do not determine where we need to recruit but geographical locations do and therefore, we will have various Reserve Lists based on location.
Person specification
As an influential bilingual Officer of the Debt Collections Team, you will need to be organised, driven, manage your own time effectively and communicate successfully. At times you will also be an empathic Civil Servant whilst at other times you will need to be an authoritative, assured and confident bilingual Debt Collection Officer. Under challenging circumstances, you will operate fairly in your dealings with members of the public as well as other external / internal stakeholders, in English and Welsh.
Essential Criteria: