Field Debt Resolution Officer

Field Debt Resolution Officer – Manchester & Northwest

An exciting opportunity has arisen for a motivated and professional Field Debt Resolution Officer to join a rapidly growing team focused on reshaping how the energy industry approaches commercial debt recovery.

Based in Manchester and covering the Northwest (with an ideal candidate residing in Warrington), this field-based role involves visiting business customers face-to-face to prevent further debt and support sustainable debt resolution. The role is non-technical, emphasizing professionalism, empathy, and assertive rapport-building over traditional debt collection experience.

Candidate Profile:

• Minimum 12 months’ field debt resolution experience in any industry or discipline.
• High professionalism with strong leadership and communication skills.
• Calm and composed under pressure with excellent problem-solving abilities.
• Proactive and adaptable, able to manage competing priorities effectively.
• Proficient with Microsoft Office tools.
• Full UK driving licence with willingness to travel and stay away when necessary.

Key Responsibilities:

• Conduct on-site visits to commercial customers to recover debt and facilitate meter installations.
• Train, coach, and mentor engineers to build confidence and professionalism in B2B debt operations.
• Lead or support small teams on Warrant of Entry visits, ensuring safety and compliance.
• Collaborate closely with support teams to enhance field operations and customer outcomes.
• Provide accurate reporting and feedback to support continuous process improvement.
• Resolve or escalate customer disputes aligned with company values and regulatory standards.

Package Includes:

• Competitive salary (£35,000 basic) plus quality bonus and car allowance.
• 24 days annual leave plus bank holidays, with options to buy additional leave.
• Employee support programs and development opportunities.
• Additional benefits including birthday leave, parental policies, and recognition awards.

This is a fantastic chance for someone eager to make a real difference in commercial debt resolution while working independently and leading small teams in the field.