Field Engineer - Customer Engineering

Already working in Fibre Installations but perhaps looking for a role in a company that values training, development and a work life balance. A permanent PAYE role with a stable, secure company?

A starting salary of £28,000 to £32,000 dependent upon fibre experience and current qualifications / accreditations, eg PIA Underground and Overhead H&S and Fibre Installations?

Reporting to the Operations Manager and Senior Technician on a day-to-day basis, the Field Engineer will be responsible for a variety of tasks involved in the customer installation. Works will include traditional (civils / buried) and PIA PON underground and overhead.

Customer Engineering involves 2 specific sets of duties and responsibilities and Engineers will be trained on all areas to become fully competent engineers:

Pre-enablement works include surveying and checking line of site from pole to house, ensuring fibre access from terminal point at house boundary to property and resolution of minor faults to ensure a smooth final installation.

Final installation works, running fibre from final distribution point (UG or OH) to end customer premises and all internal install works.

Engineers will provide a first-class customer service, ensuring management of any customer complaints, working to resolve any issues in a timely manner.

Health and Safety is our top priority and Engineers are responsible for their own and teams’ assurance across Health & Safety, whilst ensuring allocated schedules of works are delivered on time and to quality standards.

You will ideally bring previous fibre installation experience or will be working in Telecoms and looking for a company that will invest and upskill you on fibre.

Key Accountability & Responsibilities

Delivery of the allocated work programmes, working with stakeholders to deliver on time, safely and to standard

Trouble shoot, diagnose and carry out installations

Providing a first-class customer service

Ensure management of any customer complaints, working to resolve any issues in a timely manner.

Responsibility for their own and teams’ assurance across quality and Health & Safety standards

Knowledge & Experience

Previous Telecoms Installations experience, ideally fibre optic networks (FTTH / FTTP)

Previous knowledge and experience of in the field Civils specifications desirable - eg NRSWA

Previous experience of delivery to pre-defined project schedules

Able to understand, interpret and adhere to risk & method assessments

Qualifications & Accreditations

• Full driving licence (manual), held for 12 months+
• DBS check (or ability to pass)
• Ideally already hold a NRSWA Operative accreditation
  
  

Gigaclear is a high growth company delivering fibre-optic broadband to underserved rural communities in England. Started in 2010, the company is expanding rapidly across England. With head offices based in Abingdon, Oxfordshire and a significant proportion of staff based in the field.

Note: All offers of employment will be subject to interview. Further to this, we must take steps to ensure that our company vehicle drivers are safe, as such you will not only be required to undergo licence checks and regular monitoring of your driving style, but you will also be required to undergo a drug & alcohol test as part of your onboarding. Your offer of employment will be withdrawn if you fail this drug & alcohol test. Employees will then be required to cooperate with a programme of random drug & alcohol testing throughout their employment.

Staff Rewards, Benefits And Opportunities

We foster a collaborative, engaging culture that empowers staff to grow and maximise their skills. We want to challenge our people in a fair environment where hard work is rewarded and a path for progression is open to all.

• Generous employer pension; up to 8% matched contribution
• Income protection & life assurance
• 25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days!
• Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice
• Unlimited access to online training and development content via our Learning Management System
• Long service benefits and monthly employee recognition
• Enhanced maternity and paternity provisions
• Flexible working environment
• Health & Wellbeing initiatives and company funded social events
  
  

Our approach is to work guided by our mission, vision and values.

Our Mission - Empowering communities with brilliant broadband

Our Vision - Connected Communities

Our Values - Own it, Find the Right Way, Work Together, Win Together