Field IT Service Desk Engineer
Company
Location
Rochdale, England, United Kingdom
Posted At
6/23/2025
Advertise with us by contacting: [email protected]
Disclaimer: Hunt UK Visa Sponsors aggregates job listings from publicly available sources, such as search engines, to assist with your job hunting. We do not claim affiliation with Creative Networks. For the most up-to-date job details, please visit the official website by clicking "Apply Now."
Description
Job Description
About Us
Creative Networks is an established and long-standing MSP.
Join a rapidly growing Managed IT Services provider offering exceptional professional development opportunities, free training, a relaxed working environment, and friendly, people-focused culture.
Enjoying strong, sustainable growth and guided by an accomplished and highly experienced leadership team, Creative Networks is the perfect place to grow your career and make a real impact on a dynamic and continually evolving business.
Job Description
We are looking for a Support Engineer who has experience on working on site to join us in supporting key clients around the UK. You will be working on the Service Desk and on-site.
The role will suit someone who has been in 1st Line Support for several years and is looking to take the next step.
The ideal candidate will have a strong Desktop Support background and be keen to grow with us. This role will be a 70% Field / 30% Help desk split. Attention to detail is essential.
Key Skills & Experience
The successful candidate must be able to demonstrate the following key skills and experience:
This is an exceptional opportunity for anyone willing to take on the challenge and develop their IT career.
Salary: £20,565.00-£25,750.00 Per Year to 25,000-30,000 Per Year
LNKD1_UKTJ
About Us
Creative Networks is an established and long-standing MSP.
Join a rapidly growing Managed IT Services provider offering exceptional professional development opportunities, free training, a relaxed working environment, and friendly, people-focused culture.
Enjoying strong, sustainable growth and guided by an accomplished and highly experienced leadership team, Creative Networks is the perfect place to grow your career and make a real impact on a dynamic and continually evolving business.
Job Description
We are looking for a Support Engineer who has experience on working on site to join us in supporting key clients around the UK. You will be working on the Service Desk and on-site.
The role will suit someone who has been in 1st Line Support for several years and is looking to take the next step.
The ideal candidate will have a strong Desktop Support background and be keen to grow with us. This role will be a 70% Field / 30% Help desk split. Attention to detail is essential.
Key Skills & Experience
The successful candidate must be able to demonstrate the following key skills and experience:
- Excellent communication skills, both verbal and written.
- Operates well unsupervised.
- Takes ownership willingly.
- Able to remain calm under pressure.
- Manages customers expectations effectively.
- Can explain highly complex technical issues in lay-mans terms.
- Proficient fault finder and problem solver.
- Flexible and adaptable to changing environments.
- Is proactively innovative.
- Is logical in approach.
- Takes a long-term view.
- Is helpful, fair and demonstrates a give and take attitude.
- Demonstrates mutual respect for own and other team members.
- Demonstrate strong technical and personal leadership to colleagues.
- Strong customer service focus & strives to deliver service excellence.
- Solid experience of 1st Line Support.
- Excellent understanding of PC Hardware & Operating Systems.
- Microsoft 365 / GSuite experience.
- Active Directory, Group Policy, DHCP & DNS, Print & File Services.
- Backup technologies (Veeam, Acronis, etc).
- Windows Server 2008 and onwards.
- Understanding of Networking principles.
- Understanding of VOIP Telephony.
- Provide 1st & 2nd Line IT Support.
- Monitor Network & Server Infrastructure.
- Taking phone calls on the Service Desk, handling Service portal tickets and emails.
- Provide remote and on-site IT Support where required.
- Respond to system failures in a timely manner.
- Create and maintain procedures for new and existing processes.
- Troubleshooting customer technical faults and driving fault resolution
- Provide Project Management & Support.
- To assume a lead role in the analysis, diagnosis, escalation, execution and resolution of incidents and problems affecting the customer base.
- Identify trends in Service Desk calls and where appropriate perform root cause analysis.
- Client service management and relationship building.
This is an exceptional opportunity for anyone willing to take on the challenge and develop their IT career.
- Attractive salary & benefits packages we offer an attractive salary package.
- Training and development.
- Friendly culture casual dress policy and breakout facilities with a pool table and American Diner.
- Normal office hours Monday to Friday.
- Free tea and coffee.
- Free Parking and simple, easy transport links via bus, train or Metrolink.
Salary: £20,565.00-£25,750.00 Per Year to 25,000-30,000 Per Year
LNKD1_UKTJ
Advertise with us by contacting: [email protected]
Hunt UK Visa Sponsors
Copyright © 2025