About Us
Salary - Competitive Salary
Work Type - Onsite
Job Location - Kendal - Kent House, Mintsfeet Road South, Kendal, Cumbria, LA9 6ND
Role Type - Permanent
Employment Type - Full Time
Working Hours -
United Utilities’ (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society.
We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves.
We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of.
We’ve got a lot to offer. You’ll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution.
Benefits
- A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
- A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
- Up to 10.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements
- A comprehensive healthcare plan through our company-funded scheme
- MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
- Best Doctors
- Salary Finance
- Wealth at Work courses
- Deals and discounts
- EVolve Car Scheme
- Employee Assistance Plan
- Mental health first aiders
- ShareBuy
- MORE Choices flexible benefits
- Enhanced parental leave schemes
The Role
Are you a hands-on leader from a field operations background, looking for a role where your decisions make a real difference every day?
At United Utilities, we’re looking for someone who’s confident leading from the front-someone who understands the challenges of frontline operations and knows how to bring people together to deliver great results, safely and efficiently.
You’ll be directing a regional team of network professionals, taking ownership of operational performance, safety, and service delivery across a defined geographical area. Your leadership will directly support our commitment to delivering excellent service to customers, while meeting regulatory and environmental targets.
Key Accountabilties
- Managing and developing a team of field-based professionals across a defined geographical area, ensuring excellent delivery and operational effectiveness.
- Taking full accountability for performance, safety, and compliance-ensuring all work meets both internal standards and external regulatory targets, including key Outcome Delivery Incentives (ODIs)
- Embedding a culture of safety and continuous improvement, driving high standards through coaching, mentoring and effective performance management.
- Collaborating cross-functionally to ensure seamless service and data-driven decision-making that benefits our people, our assets, and our customers.
- Acting as a visible and trusted leader in the field, providing clarity, structure, and motivation to your team.
Essential Skills & Experience
- Proven experience in a field-based or operational leadership role-ideally in utilities, infrastructure construction or engineering.
- A people-first mindset, with strong leadership and communication skills that help you motivate and support others.
- The ability to manage performance effectively, make sound decisions under pressure, and balance multiple priorities with confidence.
- A proactive, hands-on approach with a strong focus om safety and doing the right thing.
Interview Process
Our interview process involves 4 main stages:
- Recruiter Review
- Hiring Manager Review
- Initial Call with Talent Acquisition Partner
- Interview Date: Thurs 28th August 2025. Interview consisting of a presentation, technical leadership, and values interview
We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.
