Field Performance Manager

Role: Field Performance Manager

Location: Edinburgh, (Hybrid working, 2 days a week in office), or homebased - Scotland presence needed

Salary: Up to £35,000

Department: Data Collection

Contract: Permanent

Field Performance Managers are critical to the success of our organization.

We are looking for an exceptional experienced individual with proven leadership skills and a successful track record of exceeding targets and delivering against key performance indicators. Strong communication skills and an ability to form dynamic relationships with those they manage are a must for this role.

You need to be responsive, supportive and demonstrate a reliable and meticulous approach to your work, with flexibility and resilience. Your team will be from a vast range of backgrounds and experience, but they’ll have one common aim – delivery to target within the set time period under your leadership.

You’ll work closely with our Field Allocation Managers, who allocate work to our field interviewers, to deliver excellent results and meet agreed targets.

Key Responsibilities

Fieldworker management:

• Support and monitor interviewer performance against agreed survey targets and interviewing best practice, being prepared to work with each interviewer to maximise performance.
• Interpret, act on and feedback results of management information to fieldworkers for the purpose of maximising response and the quality of the survey outcomes.
• Providing regular updates as agreed on actions taken to address under performance.
• Address any issues that are stopping a fieldworker from working in a timely manner, engaging with the most appropriate internal stakeholder team to seek a solution.
• Support the development of interviewers within the team, providing guidance and identifying additional training and coaching requirements.
• Ensure effective and efficient use of fieldworker’s work, travel and admin time in line with central guidance.
• Be the first person that the fieldworker comes to seek advice and answer questions. You have a good knowledge of fieldwork, including, but not limited to, matters related to operational standards, survey rules and fieldworker pay.

Team management:

• Regular communication with the team, via teams and email. Providing them with individual updates and team progress against targets.
• Fulfil a yearly engagement plan that has been agreed with your line manager.

Fieldworker resource:

• Working with Field Allocator colleagues, identify future fieldworker requirements based on future project allocations and existing capacity, making recommendations to Head of Field Management on recruitment needs.
• Working with Field Allocator colleagues, giving feedback on future allocations and identifying to them where there are risks to delivery that require reallocations. Doing this in a timely manner.
• Work with the team responsible for delivering fieldworker recruits. Conducting interviews where required, updating availability to recruit in a timely manner.

Service delivery:

• Provide excellent service, resolve issues promptly and accurately.
• Build and maintain positive relationships with internal and external stakeholders.

Process Improvement:

• Identify opportunities for process improvement, sharing ideas with appropriate stakeholders.
• Contribute to the development and updating of standard operating procedures.
• Champion and support the implementation of new processes, systems and technologies.

Skills, Knowledge and Expertise

• Excellent communication skills
• Proven leadership with the ability to inspire others
• Stakeholder engagement and cooperation.
• Strong analytical and problem-solving skills.
• Identifying development opportunities
• Early identification of underperformance and initiating corrective action

Benefits

As well as a competitive salary, an excellent working environment (including a home/office hybrid working environment), you will be working for the largest independent social research organisation in the UK. We are proud of the benefits we offer our employees which include:

• 25 days holiday (plus 8 bank holidays) and flexible working
• Generous company pension scheme
• Life insurance and health cash plan
• Cycle to Work scheme and season ticket loan
• Career development, professional subscriptions support and mentoring support from industry-leading experts.