Field Service Engineer Medical imaging equipment

Job Description

Position Responsibilities

Field Service Engineer will create/execute resources and programs to continuously improve installed base customer satisfaction and loyalty and provide excellent field service support for DSPECT® and VERITON-CT®. The Engineer will also have direct input to the Director of Service, Operations and engineering teams. This input is critical to further enhance product reliability, operability, and serviceability on a global basis.

• Provide onsite support and phone support to field service organization problems and product issues related to software, firmware, networking and their clinical applications
• Take personal ownership of the customer experience. Facilitate customer satisfaction through initiation of problem resolution and escalation.
• Engage the necessary resources for problem resolution in a timely fashion.
• Directly communicate and build rapport with customers as required. Follow up with customers to ensure all issues are resolved.
• Support new product introductions and first of kind installations
• Responsible for status reporting to internal/external customer support teams
• Participate as a technical resource and or customer advocate as needed
• Provide technical and support to sales and applications as needed
• Improve productivity by highlighting deficiencies and recommending change in tools, training, and processes
• Reports to Director of customer service

Experiences, Knowledge, Skills, and Abilities

• Experience servicing and troubleshooting electrical/electronic equipment
• 3 years of experience servicing/installing medical imaging equipment CT & Nuclear preferred
• Basic Skills and qualifications with handling computers SW installations and upgrades, electronic-mechanic assembly.
• Able to work independently
• Approximately 30 possible air travel
• Typical service area within 100 miles of metro region
• Strong sense of customer service with excellent interpersonal skills