Field Service Technician
Disclaimer: Hunt UK Visa Sponsors aggregates job listings from publicly available sources, such as search engines, to assist with your job hunting. We do not claim affiliation with Insight Global. For the most up-to-date job details, please visit the official website by clicking "Apply Now."
Insight Global is seeking a skilled Field Service Technician with a strong background in IT support and customer service. The ideal candidate will have hands-on experience with incident management systems, Windows and Mac environments, mobile device support, and network troubleshooting. This role requires excellent communication skills and a proactive approach to resolving technical issues across multiple platforms.
Day-to-Day Responsibilities:
- Own and resolve user-reported issues, providing proactive support and follow-up.
- Monitor and maintain network, security, and computer systems.
- Diagnose and troubleshoot outages and escalate when necessary.
- Deliver high-quality customer service via face-to-face, phone, email, and chat support.
- Collaborate with internal teams to ensure seamless IT operations across locations.
Must-Have Qualifications:
- Experience in an IT support role.
- Proficient in incident management or ticketing systems (e.g., ServiceNow).
- Strong knowledge of Windows 10 and Mac OS-X environments.
- Experience supporting Apple and Android mobile devices, including MDM systems.
- Familiarity with Azure/Office 365 administration (mailbox and account management).
- Understanding of LAN/WAN networking and remote access VPN troubleshooting.
- Excellent communication skills and familiarity with ITIL-based support structures.
Copyright © 2025