Field Service Technician

Overview

For more than 100 years, our passionate mission of safety empowers us to protect lives.

MSA Safety is a global leader in the development of safety equipment and pioneering technology that helps protect people and facility infrastructures around the world. We are committed to providing the latest in innovative, best-inclass safety solutions that feature integrated systems capability and allow our customers to return safely to their families and friends. Every day our customers place their lives in our hands. In response, we provide them with protection they can trust. It is gratifying to lead the way as a source of inspiration. Would you like to join our team of more than 5,000 employees world-wide dedicated to this purpose? We hope so.

Purpose of Position (Summary):

This position is responsible for the Service & Repair of MSA Products, along with the delivery of Technical Trainings to customers. They will also provide technical support for internal & external customers when required.

Responsibilities

Service & Repair of MSA equipment & Customer Training

• Carry out Repairs, Maintenance and Service of MSA Products (PG01 – PG50) private and industrial sector as per MSA instruction. This may be in-house or field-based across the UK.
• Prepare & conduct Service Trainings to internal & external customers as per MSA instruction. This may be in-house or field-based across the UK.
• Plan workload efficiently, minimizing travel/driving time.
• Support all Service Regions of Europe.
• Provide outstanding Customer Service at all times.
• Attend MSA Service Training courses upon requirement (UK & Europe)
• Liaise with Sales & Customer Service to effectively promote the MSA product & brand.

Administration

• Provide service documentation to customers according to service agreements or purchase orders.
• Provide full, detailed service activity reports to customers upon completion of works.
• Complete all required Service-related administration & reports as required.
• Providing information to the Service Administrator or the Service Manager to assist in the preparation quotations for customers regarding service jobs.
• Respond to all oral / written correspondence in a timely manner. This includes internal & external customer enquiries.
• Inform Service Administrator / Supervisor / Manager of any business-relevant updates / amendments in relation to customer records.

Fulfillment of operational requirements

• Ensure service equipment, instruments and tooling is in a good technical condition.
• Assume responsibility for allocated stock of materials / goods. Any discrepancies to be reported promptly to Service Administrator.
• Assist with Project Work where business needs
• Cooperation in projects to improve service processes.
• Defining spare parts needed/required and forwarding the request to the Service Administrator.
• By fulfilling the required service documentation
• By following all procedures required by MSA regarding the service process
• By preparing any reports on the request of a supervisor.
• Other activities as assigned by a supervisor

Qualifications

Experience (required):

• Technical Experience – min 2 years technical/mechanical experience
• English fluent
• MS Office >> Word and Excel advance
• Experience in Service/Repair activities
• Self-motivation & Focus is a must
• Technical Training Experience

Experience (preferred):

• SCBA, FABA, PG08 & FP Products
• Use of Service Tools as CRM and SAP

Education (required):

• Technical High School or Degree or equivalent from business experience

Education (preferred):

• Technician or BSC, just graduated, e.g. mechatronic or electronical engineer

Travel: 80% time of your working hours

What we offer:

• Be part of something meaningful and make a difference in safety business
• Company pension
• Group Life Assurance
• 25 days holiday
• Perkbox
• Work environment and culture that embrace diversity