Field Services Engineer - Euro Tunnel/ Thames Gateway

LocationStoke-On-Trent, England, United Kingdom

Posted At9/12/2025

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Description

Overview

Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud.

Role Overview

We are seeking a skilled and dedicated Field Service/Support Engineer to provide high-visibility technical support for our Cargo Vehicle Inspection (CVI) and RTT X-ray Detection Scanner systems across Belgium, Northern France, and Germany. This role involves on-site installation, diagnostics, maintenance, and repair of complex equipment and systems, ensuring optimal operational quality and customer satisfaction.

Responsibilities

Deliver on-site support for CVI and RTT systems, including installation, troubleshooting, maintenance, and overhaul of hardware and software components.
Diagnose and resolve technical issues across hydraulic, electrical, electro-mechanical, and IT subsystems.
Act as the primary technical liaison between the company and customers, providing guidance on system operation and maintenance.

Respond to third-line technical support requests from field engineers, distributors, and customer representatives.

Provide post-acceptance and defect liability support for mobile and airport cargo inspection systems.

Participate in the installation of static, gantry, and portal CVI/RTT systems as part of a dedicated team.

Maintain accurate technical documentation, including service reports, engineering change requests, and database entries.

Travel internationally up to 80% of the time, including Euro Tunnel, Dover to Poole

Qualifications

Candidate Requirements

BTEC, C&G or HNC or similar qualification in an engineering discipline
Knowledge of hydraulic, electrical and electro/ mechanical systems
Knowledge of IT Networking solutions, CCNP or Similar
Knowledge of integrated it systems including PLC, HV systems and/or radar
As a Field Service Engineer, you will be expected to travel on a Global basis, at times at relatively short notice and to challenging destinations. Experience in a similar environment would be advantageous.

OSI Systems, Inc. has three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others