Field Technical Consultant

Farnborough, England, United Kingdom

8/12/2025

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the worlds largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovos continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovos world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

In the role of Field Technical Consultant (FTC), you will work under the direction of the EMEA DWS leader, alongside a team of FTCs.

Relationship

• Maximizes the value of the customer's investment in Lenovo products and services throughout the end to end customer lifecycle. The Field Technical Consultant manages customer escalations and acts as the customer's advocate.
• Ensures effective ownership, communication, coordination, and facilitation of support service activities between the Customer and support teams, account teams, field service personnel, and customers
  
  

Escalation Management

• Acts as a single point of contact for customer escalations and owns the coordination and oversight to problem solving efforts between customers, Support engineers, field service personnel, software support, investigation and analysis of product problems.
• Develops and delivers post incident reports on all critical support incidents, adheres to customer support plans and relationships
• Uses complex analytical skills to recognize trends and improve performance.
  
  

Prevention

• Requires a general understanding of and technical competence in PC and Cloud technologies.
• Develops and coordinates proactive maintenance initiatives based on industry best practices and statistical data trends
  
  

Optimization

• Identifies and leads continuous improvement activities in support of customer or internal business processes
  
  

Support

• Leads complex service delivery processes, develops creative resolutions to complex problems, and ensures contractual support service deliverables are understood and managed effectively
  
  

Collaboration

• Compiles, analyzes and interprets statistical data and trends relating to service level and operational effectiveness
  
  

Position Requirements

• Superior knowledge of PC and Cloud technology, market trends, other vendor competition, sales strategies and management principles
• Ability to effectively interact and communicate with Senior executives to CXO level personnel
• Excellent presentation, communications and interpersonal skills
• Proficient in Microsoft office programs and PC technologies
• Excellent organisation skills, must be a self-starter who has experience in managing multiple initiatives simultaneously in a demanding and changing environment
• Ability to build effective virtual teams and drive results through others in a complex cross-functional organisation required
• Flexibility and agility are key requirements along with a passion to learn to use state of the art technologies
  
  

The ideal candidate brings experience in at least some of the following areas:

Intune,

SCCM,

Asset Management Tools,

Patch Management,

Driver Management,

Image Management,

(Modern) IT Deployment solutions,

PC architecture knowledge and in depth knowledge of current Windows operating systems,

Windows 11 engineering, diagnostics and trouble shooting

Travel flexibility

What’s in it for you?

At Lenovo, we believe in rewarding your impact. Here’s what you can expect:

• Competitive salary and performance-based bonuses.
• Access to cutting-edge technology and tools.
• Opportunities for career growth and professional development.
• Private medical, Income protection, life insurance, Attractive pension scheme
• Positive work life balance, learning and development
• Lenovo and Motorola products discounts, Lifestyle discounts
• Holiday purchase
• Cycle to work, MyGymDiscounts
• Mortgage advice and support
• Referral bonus
• Electric car salary sacrifice scheme, Free onsite parking
  
  

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.