Field Test Coordinator

Staines-Upon-Thames, England, United Kingdom

7/21/2025

Position Summary

The Field Test Coordinator role is part of the Quality Assurance / Customer Experience department and focuses on managing and organising field test schedules between local project managers and the R&D/QA team. Key responsibilities include coordinating project schedules, setting milestones, providing technical support, and tracking progress to ensure timely task completion.

Role And Responsibilities

• Schedule Coordination: Manage field test and project schedules between R&D/QA teams and European project managers.
• Technical Support: Perform first-line technical analysis of field issues related to network services (e.g., LTE, 5G, VoLTE, IMS). Assist in log collection and preliminary root cause analysis.
• Issue Resolution: Support issue reproduction and simulation in test environments.
• Resource Management: Oversee personnel, equipment, and budgets to ensure project success.
• Stakeholder Communication: Serve as the main point of contact for project stakeholders, providing regular updates on progress, risks, and issues.
• Documentation: Maintain project documentation, including plans, timelines, reports, and meeting notes.
• Problem Solving: Assist in resolving issues during project execution and implement solutions swiftly.
  
  
  

Skills And Qualifications

• Education: Bachelor’s degree or equivalent experience in a related field.
• Technical Knowledge: Solid understanding of wireless network technologies (LTE, 5G, VoLTE, etc.).
• Experience: Previous experience in project coordination, management, or administration is required.
• Tools Proficiency: Experience with log analysis tools (e.g., QXDM, NetMonster, Wireshark) and test automation tools.
• Communication: Strong interpersonal and communication skills.
• Organisation: Excellent organizational skills with the ability to manage multiple tasks simultaneously.
  
  
  

Employee Benefits:

• Competitive salary with performance bonus up to 21.5%.
• Employer pension contributions of 8.5%.
• 25 days paid holiday (increasing to 30 with time served).
• Life assurance, medical insurance, and income protection.
• Flexible benefits scheme with £600 annually to spend on benefits.
• Samsung product discounts, subsidized employee restaurant, and free parking.
  
  
  

Location and Hybrid Working:

• The role is based at Samsung R&D Institute in Staines-upon-Thames, Surrey, UK.
• Samsung operates a hybrid working policy of 3 days onsite and 2 days remote weekly for most roles.
  
  
  

Samsung has a strict policy on trade secrets. In applying to Samsung and progressing through the recruitment process, you must not disclose any trade secrets of a previous employer.

• Please visit Samsung membership to see Privacy Policy, which defaults according to your location, at: https://account.samsung.com/membership/policy/privacy. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here: https://europe-samsung.com/ghrp/PrivacyNoticeforEU.html