Finance Business Partner

Finance Business Partner

Location: Stoke on Trent, ST1 5PZ

Hours of work: 37.5

Contract Type: Permanent

As Finance Business Partner, you will take a leading role in driving commercial insight and financial strategy across a portfolio of key accounts within ISS UK.

With the scale and scope of ISS, this role offers a genuine opportunity for progression, influence, and impact.

Job Description

Acting as a trusted advisor, you’ll provide real-time analysis, challenge assumptions, and deliver the tools that enable informed decision-making at all levels of the business.

You will take full ownership of commercial pricing activity across your area, including new bids and contract retentions, working collaboratively with stakeholders to ensure competitiveness while managing risk and safeguarding long-term value creation for both ISS and the client.

You will be responsible for end-to-end financial oversight across the contract, reporting all contractual and financial matters to internal leadership and the client team, while playing a critical role in supporting the wider business strategy.

Key Responsibilities

• Develop and maintain strong working relationships with ISS teams, stakeholders, and partners to support service delivery and commercial decision-making
• Support the business in contract negotiations, pricing execution, and driving process improvements
• Ensure adherence to customer contract governance, including clear reporting, action tracking, and risk mitigation
• Identify and help close performance and compliance gaps, ensuring timely and accurate financial reporting and forecasting
• Support governance processes, working closely with Procurement to optimise supplier agreements and maintenance schedules
• Assist the Senior Finance Business Partner and Key Account Managers with strategic planning and commercial performance tracking
• Contribute to period-end and year-end reporting, support audit requests, and improve processes across the finance function

Professional and Personal Competencies/Qualifications

• Qualified or Part Qualified (CA, CIMA, ACCA) with commercial finance experience in a service contract environment
• Strong client-facing background with proven communication and stakeholder engagement skills
• Proactive, professional, and adaptable with a positive attitude towards change
• Confident working independently, with the ability to prioritise and manage multiple tasks
• Highly numerate and detail-focused with strong problem-solving skills
• Advanced IT skills, particularly in Excel, PowerPoint, Word, and financial systems
• Results-driven with good market awareness relevant to ISS and its clients

UK The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing [email protected]