Finance Cashiering Team Administrator

London, England, United Kingdom

7/21/2025

Department – Revenue

Division – Corporate Services

Salary - National (Edinburgh and Leeds) ranging from £28,800 to £43,100 and London £31,600 to £47,400 pro rata (salary offered will be based on skills and experience)

About The FCA

The FCA regulates the conduct of 45,000 firms in the UK to ensure our financial markets are honest, fair and competitive. Follow this link to find out more About the FCA.

The successful candidate will join a close-knit team of four within the wider Revenue and Finance department, which oversees invoicing, payment processing and collection for more than 45,000 firms. In 2024/25, the Revenue team successfully collected £2 billion, reflecting its central role in supporting financial operations at scale.

What will you be doing?

• Take ownership of the daily receipting process, contributing to accurate and efficient financial operations
• Manage the email bounce-back process with care, supporting effective communication and resolution
• Respond empathetically and clearly to customer queries via email, building trusted relationships
• Allocate payments received by cheque, card and electronic methods while thoughtfully resolving related queries
• Provide collaborative support across cashiering functions, including Direct Debits, Unallocated Receipts and Credit Card Reconciliations
• Partner with account handlers during quieter periods to help address overdue invoices, write-offs and credits with a solutions-focused mindset
  
  

What You Will Get From The Role

• Contribute meaningfully to shaping the financial sector during a pivotal period of transformation, gaining a rare and holistic understanding of the industry
• Collaborate closely with internal and external stakeholders to deliver impactful outcomes aligned with shared goals, while developing your insight across the financial services spectrum
• Get involved in continuous improvement initiatives within the team and department, helping to refine processes and embed positive change
• Potential support to Study for AAT/ CIMA
  
  

Which skills are required?

We are a Disability Confident Employer; therefore, disabled people or individuals with long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process (to learn more about the Disability Confident Scheme Click Here).

Minimum

• Prior experience managing high-volume workloads to a consistent standard within tight deadlines, demonstrating initiative and reliability
• Prior experience in payment allocation and reconciliations, with intermediate use of Excel functions such as VLOOKUPs and Pivot Tables
• Prior experience learning and operating multiple software systems simultaneously, with a proactive, can-do approach to navigating change
  
  

Essential

• Strong organisational capability with a proactive approach to managing competing priorities, escalating effectively and delivering work to high standards and agreed timelines
• Excellent interpersonal skills with the ability to build trust, communicate with clarity and empathy and engage confidently across all levels of the organisation—both in writing and conversation
• A collaborative mindset and willingness to actively contribute in team settings, offering support and input where it's needed most
• Highly organised with a keen eye for detail, capable of balancing multiple tasks while sustaining quality and focus
• Demonstrated experience of working cooperatively with others—contributing to outcomes through shared effort across formal and informal teams
• Sound judgement and the ability to make informed decisions independently, guided by initiative and a solutions-oriented approach
  
  

Our Values & Diversity

We are proud to be an inclusive employer and our ambition is to cultivate a culture for all employees that respects their individual strengths, views and experiences. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation and delivers better regulation.

Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions.

Did you know? 50% of our Executive Committee were the first in their family to attend university.

Benefits Of Working At The FCA

• 25 days holiday per year plus bank holidays
• Private healthcare with Bupa
• A non-contributory Pension of at least 8% of basic salary each month (there are several contribution levels that increase depending on your age – up to 12% a month once you reach age 35)
• Life assurance of eight times your basic salary
• Income protection
  
  

We also have a competitive flexible benefits scheme which gives you the opportunity to create a personalised benefits package, tailored to suit your lifestyle.

We welcome applications from candidates who are looking for flexible arrangements.  Many of our staff work flexibly including working part-time, staggered hours and job shares. We can’t promise to give you exactly what you want but we can explore what might work best for both sides.

Follow this link to see what life is like at the FCA - Life at the FCA

Application Support

We are dedicated to removing barriers and ensuring our application process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.

If you have an accessibility need, disability, or condition requiring changes to the recruitment process, please contact your recruiter using the details below and they will be happy to discuss this further with you.

Useful Information and Timeline

• This role is graded as: Associate- Corporate
• SC Clearance is required for this role (SC Guidance)- you will hold or will be required to obtain Security Clearance (SC) level vetting
  
  

When submitting your application, please tailor your CV to highlight how you meet the minimum and essential requirements above.

Timeline

• Advert Closing Date: Sunday 3rd August 2025 (Midnight)
• CV Review/Shortlist: w/c 05th August 2025
• Interviews: w/c 11th August 2025
  
  

Your Recruiter will discuss the process in detail with you during screening for the role, therefore, please make them aware if you are going to be unavailable for any date during this time. 

Got a question?

If you are interested in learning more about the role, please contact Steve Christopher on [email protected]

Applications must be submitted through our online portal. Applications sent via email will not be accepted