GoHenry is a UK-based fintech company created by parents to pioneer financial education. More recently, GoHenry moved into Europe and the US by joining forces with French fintech company PixPay and US investing app, Acorns.
Together, Acorns, PixPay, and GoHenry have over 6 million members across 5 countries. We are focused on empowering families with engaging money management tools, educational content, and a seamless product experience that creates financial well-being from birth to adulthood.
Financial Crime Transaction Monitoring Team Lead | GoHenry
We are looking for an experienced and self-driven
Financial Crime Transaction Monitoring Team Leader to work in a Financial Crime team which ensures adherence to GoHenry’s Financial Crime risk management policies and processes, focussing on fraud risk transaction monitoring, anti-money laundering suspicious transaction monitoring, and providing insightful reporting to senior management. services. As part of this role you will have four direct reports for whom your leadership skills will play an integral part in driving them forward to meet department strategy.
This is a permanent full-time role (37.5 hours a week). Flexibility will be required to work different hours as and when needed by the successful candidate to ensure the best level of service is provided to our GoHenry members.
We are looking for a confident and target-orientated Financial Crime Transaction Monitoring Team Leader to join our team. We are 100% Office-based in our Farnborough office.
What you’ll do:
You will work as part of a Financial Crime Team within a dedicated risk management function as well as maintaining close contact with the Financial Crime Data Analytics team and other relevant product and operational roles.
- Be the go-to person for our UK & US team of Financial Crime Transaction Monitoring Assistants
- Oversee the planning of the department’s legal and operational training requirements
- Support the Financial Crime Manager in creating and maintaining departmental reports
- Be a point of escalation for customer account activity whilst supporting our Member Services and Operations Teams to resolve customer issues quickly with a Financial Crime perspective
- Lead Financial Crime Team meetings
- Oversee the quality assurance programme and the performance KPIs of the Transaction Monitoring function such that it operates efficiently and effectively at all times.
- Where required, assist with the performance of customer screening against PEPs & Sanctions Lists
- Manage the execution of chargeback strategy, analysis of outcomes, patterns, and overall performance
- Manage the liaison with Banks & Police on DPA requests while taking full responsibility for the Internal and External SAR process
- Cover additional departmental tasks as and when necessary
What you’ll bring to GoHenry:
- 2+ years of experience leading a transaction monitoring function in the online payment and fraud prevention environment
- Experience delivering staff training, monitoring staff performance & development
- Experience managing policy and process regarding reviewing PEPs and Sanction
- A proactive and collaborative attitude in working with multiple internal departments, with an ability to work under pressure making quick, but informed decisions
- Strong analytical skills with proven ability to measure and achieve performance goals.
- Expert time management and attention to detail
- Strong Excel skills with a proven ability to design reports and implement structured workflow
- Fluent in English across both spoken and written communications
We are looking for someone who is a self-starter, who is motivated to kick-start projects, welcomes challenges, seek feedback from others, asks
“How can I help” and then
“How can we make this better”, and shows perseverance on long-term goals, and generally goes above and beyond in their work.
What’s in it for you?
All the essentials you would expect, including a workplace pension plan, 33 days of holiday (including public holidays), & great company events local & abroad!
Other Offers:
- GoFlex - Work from Home, Office, or a mix of both
- Your Birthday Day off
- 25 days annual leave, in addition to 8 UK bank holidays
- An excellent Induction & onboarding program with ongoing learning & development throughout your career
- A choice between Bupa Health Cash Plan or Bupa Private Medical
- Death in service – 4x your annual salary from month 1
- Physical and Mental Wellbeing support and platforms for you and your family
- Family-friendly leave policies
- Enhanced maternity leave – 20 weeks full basic pay after 2 years’ service and 26 weeks full basic pay after 3 years’ service
- Paternity leave – 4 weeks full pay after probation
- Salary Sacrifice options
About GoHenry
We’re on a mission to help every kid be smart with money. Our goal? Create generations of independent, confident young adults, armed with money skills that will set them up for life.
How we do it:
We place the power in the hands of young people, giving them the tools they need to master the financial ropes for themselves. They can spend, save, earn, and give with GoHenry’s prepaid debit card and app – because learning through doing really works (and it’s more fun!). All while our unique built-in controls give parents total peace of mind.
We’re proud to say...
- We ranked #38 in Newsweek's Top 100 Most Loved Workplaces in the UK in 2023
- We’re one of Tech Track’s top 50 fastest-growing UK companies.
- We won the Finders Kid’s Cards Customer Satisfaction Awards in 2022 and 2023.
- We won the Tech for Good award at the Better Society Awards 2023
- Our kids and parents have donated over £500,000 of their own money to NSPCC via their GoHenry accounts
But we’re still growing, and that’s why we need you.
GoHenry is an equal-opportunity employer, and we’re on a mission to foster a diverse & inclusive workplace. Individuals seeking employment at GoHenry are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
