Flagship Boutique Manager - Selfridges/ Harrods - London

FLAGSHIP BOUTIQUE MANAGER

Location: Harrods Knightsbridge or Selfridges London

Maison Francis Kurkdjian was created in 2009 following the meeting of Francis Kurkdjian, a renowned perfumer with scores of successful creations to his name, and Marc Chaya, a former associate of Ernst & Young. With a focus on deliberate and sound international expansion, Maison Francis Kurkdjian is currently present in 40 countries with a desire to be the most Contemporary Luxury Fragrance Maison in the world and to share The Art of Wearing Perfume with all.

Mission

As a Boutique Manager for Maison Francis Kurkdjian, you are a brand ambassador and an expert in our products and storytelling. Through your engaging style, you will actively drive & increase your business, coaching the Account Manager & all Luxury Brand Ambassador’s to achieve their sales targets. By leading & guiding your team you will ensure all clients of Maison Francis Kurkdjian receive a personalised luxury service. Through your passion for the brand, you will demonstrate an attitude that always benefits the Maison.

Job Responsibilities

Main Responsibilities

Sales

• Responsible for Sales performance & goal reviews with the execution of Sales activations to meet & exceed monthly & annual goals.
• Develop a monthly business plan with Account Managers to meet expectation in line with brand target expectations.
• Pro-actively sell Maison Francis Kurkdjian products and provide a luxury, personalised service to all clients.
• Lead and coach your team to ensure all Luxury Brand Ambassadors are aware of and achieve or exceed sales targets.
• Proactively link-sell fragrances and ancillary products

Service

• Promote the internal app with your team & educate them on the product knowledge & history.
• Be knowledgeable on all products & be able to converse with our cliental to propose personalised products.
• Coach and develop Account Managers on Steps of Service.
• Confidently explain the ingredients of the product and the story behind
• Ensure counter cover is optimized and in line with staffing budget.
• Proactively driving CRM

Management

• Proactively manage the Account Manager & all Luxury Brand Ambassador’s, by identifying training needs and development opportunities.
• Manage stock levels, working in partnership with the Area Manager to ensure there are sufficient levels to meet the needs of your business.
• Grow market share in the business consciously & proactively in your store.
• Ensure all operational & administrative tasks such as trade reporting are complete within the communicated timeframe
• Ensure you manage your team with the Area Manager and LVMH HR Support.
• Adhere to all Company procedures & policies

General

• Ensure visual merchandising standards & guidelines are upheld as directed by the VM team.
• Build relationships with store management & adhere to all policies
• Build a community within your store and City.

Profile

Person Specification

• Cultivate an entrepreneurial spirit; constantly seeking opportunities to develop and grow the Maison and through developing the team.
• Have the ability to manage the relationships with general store and brand management, working in collaboration on the annual sales plan of the brand/store and identify local opportunities.
• Deliver excellence; through being organised with administration, willing to go the extra mile and self-confident when engaging with our clients to deliver a luxury Service.
• Immaculately groomed and presented, you will embody what clients of Maison Francis Kurkdjian have come to associate with the Maison.
• Minimum 2 years’ experience in a comparable position