Foodbank Adviser

Bracknell, England, United Kingdom

7/24/2025

Citizens Advice East Berkshire, Bracknell Foodbank, Crowthorne and Sandhurst Foodbanks and the Trussell Trust have come together to deliver free advice service for people struggling to afford the basics. The adviser will offer personalised advice and support to help address the underlying causes of the hardship and work with clients to reduce their reliance on crisis support.

The aim of the service is to help people or households facing hardship to maximise their income. Our advisers also help to identify the need for wider advice (such as debt, immigration, or housing) directing people to specialist onward support.

As an Adviser you will collaborate closely with colleagues at Citizens Advice East Berkshire and the Bracknell and Crowthorne Foodbanks, and will be supported by Supervisors. As an integral member of the team, you will have access to a wide range of resources to successfully deliver advice service from the Foodbank centres. You will be invited to participate in regular briefings, team meetings and training opportunities.

We are advertising for a full-time position but would be open to a combination of part-time hours for suitable candidates. This role is predominantly working from Citizens Advice East Berkshire Offices and Bracknell, Crowthorne and Sandhurst Foodbank Collection Centres but some hybrid working will be possible.

We will provide a suitable laptop, telephony, and headset. This role will be for up to an initial 12-month contract with the potential to be extended.

The closing date for this role is 11 August, 2025 at 23:59. Applications will be reviewed as they are received so we’d love to hear from you as soon as possible!

Principal tasks and responsibilities

Our Advisers support clients with income maximisation advice and support. This includes:

• An offer of a comprehensive benefits check, exploring the range of available state entitlements
• Identification of emergency issues and advice on how to move forward with those emergency issues.
• Identification and assessment of eligibility for grants and other one-off support, signposting to local Citizens Advice or other agencies for more localised grants that may be available.
• Determination of whether a food bank referral is needed by establishing that the client is unable to afford food as part of the advice interview, if required, an e-referral will be made to the local food bank.
• An initial assessment of wider advice needs, client offered information and, where required, advice. If further advice, follow up or casework is required, the adviser would identify an appropriate agency and signpost for onward support (this may be a local office or another specialist advice provider).