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JOB DETAILS Job reference
REQ01211
Date posted
19/06/2025
Application closing date
07/07/2025
Location
Woking
Salary
£26,000 depending on experience
Package Contractual hours
37.5
Basis
Full time
Job category/type
Administration
Job description ABOUT TRAFALGAR ENTERTAINMENT (TE) Were a leading live-entertainment group with a national and international footprint. Co-founded by Sir Howard Panter and Dame Rosemary Squire in 2017, Trafalgar Entertainment is a business focussed on bringing people together to share in the live experience; through new productions, through the operation of amazing theatre and live-event spaces, and through distribution of live-streaming content. The group is home to Trafalgar Theatres, Trafalgar Theatre Productions, Trafalgar Releasing, Stagecoach Performing Arts, Drama Kids, Trafalgar Tickets, London Theatre Direct, Stagedoor App, Jonathan Church Theatre Productions and Chiswick Cinema.
ABOUT STAGECOACH Trafalgar Entertainment owns and operates two leading childrens performing arts education brands: Stagecoach Performing Arts and Drama Kids. Stagecoach Performing Arts is the UKs largest network of extra-curricular performing arts schools for children, with over 50,000 students attending weekly classes in eight countries worldwide. Drama Kids is a global leader in providing childrens developmental drama programs, helping thousands of students each week build confidence, creativity, and communication skills through drama-based learning. Together, these brands deliver life-enhancing performing arts education to children across the globeempowering the next generation to thrive both on stage and in life.
JOB PURPOSE Stagecoach Performing Arts & Drama Kids
To provide efficient, day-to-day administrative and operational support to the Recruitment Manager, ensuring the smooth processing of franchise recruitment, onboarding, and training in line with company standards.
KEY RESPONSIBILITIES
Administrative Support
- Follow up franchise inquiries via email, phone, and text.
- Follow up initial calls, send NDAs
- Provide comprehensive administrative support to the Recruitment Manager, Franchise Business Consultants (FBCs), and the Training team, including the preparation of reports, letters, agreements, and other documentation.
- Maintain organised digital filing systems (e.g., SharePoint), manage shared inboxes (Support, Development, Recruitment), and ensure timely, professional handling of incoming and outgoing communications.
Scheduling & Event Coordination
- Coordinate the scheduling of Discovery Calls, internal meetings, training events, and franchisee-facing sessions, ensuring all logistics (e.g. room bookings, catering, resource preparation) are handled efficiently.
- Maintain proactive calendar oversight of franchisee events and training, and communicate relevant updates to internal stakeholders.
CRM & Data Management
- Maintain and update HubSpot and other recruitment systems to ensure accurate data is recorded throughout the recruitment and onboarding pipeline.
- Update and manage recruitment trackers, shared folders, and spreadsheets (e.g. New Schools B2B), ensuring timely and accurate reflection of activity and milestones.
- Monitor training and onboarding progress using internal systems, providing regular feedback to FBCs and the Recruitment Manager.
Onboarding & Training Administration
- Prepare and issue contracts and invoices to prospective franchisees, tracking return and payment status.
- Assemble franchise starter packs and support initial business plan reviews using provided templates or checklists.
- Produce onboarding and training materials as required, including collateral for franchise development courses.
Reporting & Communication
- Compile and distribute weekly and monthly reports and updates for the Recruitment and Support teams.
- Liaise across departments to ensure onboarding documents, milestones, and training schedules are communicated clearly and on time.
Additional Duties
- Carry out other ad-hoc administrative tasks as required, supporting the wider needs of the department and business.
Skills And Knowledge
- Proven administration skills with strong attention to detail.
- Proficiency in Microsoft 365, Google Suite.
- Experience CRM platforms (preferably HubSpot).
- Strong planning and organisational abilities.
- Excellent time management and reliability.
- Clear written and verbal communication.
- Ability to manage multiple tasks with minimal supervision.
- Willingness to learn and develop in the role.
Qualifications & Experience
- Minimum 1 years experience in an administrative role.
- Degree, relevant experience or equivalent.
- Experience using CRM or data management tools preferred.
If this sounds like you, we'd love to hear from you. Please submit a CV and Covering Letter as to why you think you are suitable for the role via the Recruitment Portal. Trafalgar Entertainment is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from people in groups where we are under-represented, for example people with disabilities, from minority ethnic groups, older returners and people who are neurodivergent. We are curious, courageous, and ambitious, empowering people to challenge and innovate in pursuit of excellence.
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