Fraud Investigator

Ready to join a team that's leading the way in reshaping the future of insurance? Here at esure Group, we are on a mission to revolutionise insurance for good!

We’ve been providing Home and Motor Insurance since 2000, with over 2 million customers trusting us to keep them covered through our esure and Sheilas’ Wheels brands. With a bold commitment for digital innovation, we're transforming the way the industry operates and putting customers at the heart of everything we do. Having completed our recent multi-year digital transformation, we’re now leveraging advanced technology and data-driven insights alongside exceptional service, to deliver personalised experiences that meet our customers ever-changing needs today and in the future.

Job Description

As an Investigator, you’ll play a vital role in protecting esure from fraud, working to identify and resolve suspicious cases while minimising financial risk. You’ll handle a diverse caseload, investigating policies flagged by automated systems, intelligence alerts, and customer service teams to uncover potential fraud. Using your keen eye for detail, you’ll conduct in-depth desktop investigations, including database checks and liaising with insurers and banks, as well as telephone interviews with customers. You’ll ensure every case adheres to Data Protection Act standards and regulatory guidelines. This role is perfect for someone eager to make a tangible impact on fraud prevention.

What you’ll do:

• Evaluate fraud indicators and gather evidence from various sources to prevent fraud.
• Make decisions on policy cancellations based on gathered evidence and analysis.
• Respond to inquiries and share accurate information efficiently.
• Maintain databases for accurate management information (MI) reporting.
• Share policy fraud ring data with Insight team and Insurance Fraud Bureau.
• Ensure full compliance with CIFAS rules and Data Protection Act.
• Support Fraud Prevention Operations Team Leader on projects and improvements.
• Provide fraud training and manage first-stage complaint calls.
• Offer feedback on cases and support quality control.
• Recommend process improvements between Fraud Prevention and other departments.
• Participate in fraud database user groups to learn about standard methodologies and improvements.

What we’d love you to bring:

• Sound knowledge of insurance products AND / OR past experience of fraud prevention / investigation in any financial field.
• Aptitudes should include numeracy, literacy and PC or IT interest / skills.
• Personal traits include attention to detail, curiosity for information, determination and information gathering.
• Confidence to be both outspoken and to negotiate.
• Confidence with Word and Excel.
• Strong proven track record to communicate verbally or in writing, both internally and externally.
• Ability to work as a self starter and within a team.

What’s in it for you?:

• Competitive salary that reflects your skills, experience and potential.
• Discretionary bonus scheme that recognises your hard work and contributions to esure’s success.
• 25 days annual leave, plus 8 flexible days and the ability to buy and sell further holiday.
• Our flexible benefits platform is loaded with perks to choose from, so you can build a personal toolkit to support your health, wellbeing, lifestyle, and finances.
• Company funded private medical insurance for qualifying colleagues.
• Fantastic discounts on our insurance products! 50% off for yourself and spouse/partner and 10% off for direct family members.
• We’ll elevate your career with hands-on training, mentoring, access to our exclusive academies, regular career conversations, and expert partner resources.
• Driving good in the world couldn’t be more important to us. Our colleagues can use 2 volunteering days per year to support their local communities.
• Join our internal networks and communities to connect, learn, and share ideas with likeminded colleagues.
• We’re a proud supporter of the ABI’s ‘Make Flexible Work’ campaign and welcome you to ask about the flexibility you need. Our hybrid working approach also puts you in the driving seat of how and where you do your best work.
• And much more; See a full overview of our benefits here Reward and benefits | Esure Group PLC

We are committed to creating an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We celebrate individuality and create spaces where unique backgrounds and experiences can come together. We believe that diverse perspectives drive innovation, in turn enabling us to better serve our customers, community and build a stronger organisation. Our commitment to inclusion extends to every part of our business, from hiring practices to professional growth opportunities, ensuring equal access and support for all.