Fraud & Loss Prevention Lead

About Us:

Foodhub is a leading SaaS technology company based in the United Kingdom. We specialise in providing innovative software solutions to restaurants and takeaways across various countries, including the United Kingdom, Ireland, Australia, New Zealand, Canada, and the United States.

Purpose of Role

• Monitor and investigate unusual transaction patterns via internal and external fraud prevention systems.
• Monitor and identify fraudulent payments/withdrawals, taking appropriate action.
• Monitoring for any transactions coming from banned countries/territories
• Communicate suspected fraud matters to the business and suggest what further action is required.
• Communicate with external parties over suspected fraud matters and manage any further action required.
• Prepare reports and presentations of suspected fraud matters for review by the business.
• Work with the business to prepare and submit external reports about suspected fraud matters.
• Join discussions with the Risk and Compliance Officer, Senior Management Team, Board and other departments about suspected fraud issues.
• Manage and resolve any disputes and chargeback claims.
• Help investigating complex and sensitive Consumer related escalations, concerning suspected fraud issues.
• Engage with customers on matters relating to fraud prevention and/or payments.
• Provide ongoing staff training on the identification and dealing of suspected fraud matters.
• Provide the business with recommendations to increase the fraud prevention measures in the business.
• Close liaison with other departments

Ideal candidate will have:

• At least 2 years of experience in Fraud Prevention in an e-commerce environment and a good grasp of e-commerce fraud and tactics used by fraudsters to commit fraud.
• A good understanding of payment processes.
• Extreme diligence – spotting small changes and things that “just don’t seem right” that helps detect fraud.
• Ability to multi-task.
• Both analytical and strategic problem-solving skill set.
• Capability of handling sensitive personal information, at times.
• Computer competency – use of technology to conduct research, correspond with customers, colleagues and external parties.
• Creative ability to develop and offer problem solving rather than problem creating ideas with solutions that work, are user-friendly and easy to maintain in the business.
• An eye for doing the right thing for our business, customers and stakeholders.
• Good communication skills and ability to present fraud matters to the business.
• Ability to provide staff training on fraud matters would be desirable.

Benefits:

• 33 days annual leave per year (inc of Public Holidays)
• Buy up to 5 days extra annual leave per year
• Guaranteed Birthday off (if requested)
• Enhanced Paternity Leave - 2 weeks full pay
• £30 Gym contribution per month
• Death in Service of 4x salary
• Discount Hub - Apple products up to 15% off
• Cycle to Work Salary Sacrifice Scheme
• Tech Salary Sacrifice Scheme
• Employee Assistance Programme accessible for all employees and their immediate families, including up to 6x face to face counselling sessions per year
• Flexible approach to working hours over religious festivals
• Active social activities including Summer BBQ / Trip to London for employees and families at Christmas
• Bupa Select Complete (Medical History Disregarded) for self and immediate family available at a significantly discounted rate

Foodhub is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

We are committed to diversity and equal opportunities in all areas of our business, with candidates and employees gaining appointments and progression on merit.